• 100% responsible for successful Installation & Training Delivery.• Understand scope of delivery, customer's business needs and Pain Points clearly and Plan for Delivery.• Setup UAT and train end users on solution to be implemented• Manage go-live execution and sign-off• Must capable of Planning Delivery Every week and Handle Execution• 100 % Responsible for customer WOW on Training Delivery.

• Providing ERP Implementation & Support.•Understanding of the Functional Requirement and Business Flow of the system.• Installation and Troubleshooting of the software. •Manage Go-Live Execution and Sign-off.• Train the end users and prepare end user training material.•Providing Implementation & Training on Black Berry Application and POS Handhelds.•Interacting with Core Team members, users and Other Team members.•Create process documents & keep them up-to-date. •Handling Tasks and Application support to the users

•Responsible for the Customer Support from the 'SERVICE DESK'.•To provide ONLINE ASSISTANCE using CITRIX server, by sharing the client system to my desktop.•Responsible for ERP Application Up gradation and patch File Executions.• Providing voice based support to the end user. •Responsible for testing the system as an end user, to check for the daily updation of the user's data in our centralized server (HUB). •PDA: (Personal Digital Assistant) Based Sales Force automation system. The software in the mobile device will enable the user efficiently and effectively book the orders for the products which the user needs to sell to the retail outlets.