Results-oriented Associate Manager with a strong background in industry-leading platforms such as Zoho, Zendesk, Pipedrive, and Craft My PDF. Proven expertise in project management, contributing to streamlined processes and heightened team productivity. Passionate about driving organizational success through innovative solutions and collaborative leadership.

- Training, coaching, and mentoring clients on the effective use of software- Providing ongoing customer maintenance and support- Defining and documenting requirements for software customizations and custom reports- Conducting software installation, configuration, and training according to a work plan and schedule- Managing and Supervising Technical Implementation Consultants for SAP Business One projects- Project Monitoring

As a Software Consultant, work as the point of contact for customers/clients, leading a project from starting to end. I have been responsible to lead the implementation project, help customers to use Zoho and Zendesk platforms in their business.Responsibilities● Provide the best solution to the problems of the customers● Implement Zoho & Zendesk based on requirements gathered● Provide training to the customer with functional assistance● Respond to Support Tickets and provide solutions● Communicate with the customer to understand the requirements● Analyze customers’ needs and business processes in order to map them properly with Zoho & Zendesk.● Accompany customers in the full delivery cycle from software configuration to go-live.● Coach customers on how to use Zoho & Zendesk efficiently through an individual session.● Deliver functional training sessions (prepare materials)● Negotiate the required resources● Follow and check the development part with Developer

In my role as an IT Desktop Support Engineer, I have successfully managed a wide array of responsibilities:- Coordinating hardware-related issues and IT requisitions, ensuring timely and efficient resolutions.- Resolving YPTMS tickets raised by different regions, addressing concerns promptly and effectively.- Conducting installations of software and providing hardware support for various locations, including R3 (Delhi, Bareilly, Gulzar Bagh, Bijnor, Jaipur, Nathdwara, Anantnag, Patna, Ahmedabad).- Offering remote support to regions for application installations, streamlining processes and minimizing downtime.- Establishing and maintaining effective communication with vendors, negotiating contracts, managing AMC, and addressing IT asset issues promptly.- Implementing a systematic approach to monitor and track IT assets, ensuring accurate records in HRIMS, Excel, and region-specific assets, covering LAN connections, AMC, and more.- Providing comprehensive training on Ops app for camps and other applications, offering ongoing support, and resolving issues and queries.- Collaborating with various support functions to address application-related issues, ensuring timely closure and providing necessary reports.- Proactively managing new initiatives and contributing innovative ideas to enhance overall IT operations.This experience has honed my ability to multitask, collaborate with cross-functional teams, and contribute positively to the continuous improvement of IT processes and support services.

I possess a rich background in IT, having served as a skilled Desktop Support Engineer with expertise in hardware and networking management. My responsibilities extended beyond technical domains, as I also took on a pivotal role in overseeing employees and managing HR functions. This diverse experience has equipped me with a well-rounded skill set, combining technical proficiency with a deep understanding of human resources, enabling me to contribute effectively to both IT and organizational management.

I have extensive experience as a computer technician, where my role involved providing technical support and solutions to various computer-related issues. Throughout my tenure, I've gained proficiency in diagnosing hardware and software problems, implementing effective troubleshooting strategies, and delivering prompt resolutions to ensure optimal system functionality. My dedication to staying current with the latest technological advancements has equipped me with the skills necessary to excel in this dynamic field. I am confident in my ability to contribute valuable insights and expertise to any team or project in the realm of computer technology.

I have gained extensive experience in the field of Computer Lab Maintenance, specializing in Hardware and Networking. My role involves ensuring the smooth operation of computer labs by implementing regular maintenance routines, addressing hardware issues, and managing networking infrastructure. I bring a solid skill set and dedication to maintaining optimal functionality and performance in computer systems, contributing to a seamless and efficient computing environment.