Provided leadership and expertise in the area of cultural competency for employees and culturally competent medical care for patients. Designed, implemented, facilitated and evaluated cultural competency training for over 1000 employees annually; new hires, managers and physicians. Excellent evaluation scores with each training.

Worked with various departments in developing programs and services to meet the defined needs of primary customers, advised management, identified patterns and trends, and made recommendations for changes to policy and procedures.

Facilitated communication from Albanian into English between Albanian patient and physician. Provided assistance with international patient’s appointment arrangements.

Prepared all paperwork and followed proper immigration guidelines and regulations for different immigration cases and visa applications such as but not limited to adjustment of status to permanent residence, employment authorization document, petition for alien relative, travel document, naturalization, TPS, F-1, change of status, etc.