Senior Project Manager/Technical Team Lead
Us
o Automated deployment of Images on the Desktop o Automation of Software Packages o Implementation of automated Software Packages o Desktop Support Implementation o Performance and Capacity Planning o Server Migration \ Consolidation • Created project charters and detail project plans, project tracking and control management, project status reporting. Conducting project reviews with project teams and client, and Resource Planning • Applied project management methodology, standards, and best practice tools and techniques for planning, execution, tracking and status reporting, post-implementation, and monitoring of key performance metrics in quality and effectiveness • Performed business analysis, high-level feasibility studies, and market research to substantiate or reject project ideas, as needed • Leveraging cross-functional resources to implement effective process solution ensuring adherence to project standards in the matrix environment • Worked on leveraging an offshore delivery model (ODM) for the call centre environment for Exxon; also experienced in managing global projects across continents, cultures and time zones • Leading the delivery of customer requirements (process and system) for the business solution and ensures they are translated to traceable business requirements through traceability matrix • Evaluated impact of introducing new processes with the business to ensure proper business change management is in place to successfully implement the changes. • Prepared and presented project reports, highlighting critical issues for management and overall status of the project and lessons learnt to Sponsor and stake holders • Created Budget, Scope, Schedule, Quality, Risk , Communication Procurement and HR plans for successful implementation of the given projects