Anil Das Email & Phone Number

California, United States

San Francisco Bay Area

Cupertino, Ca

Program Manager (Consultant through Infogain) in Apple IS&T Customer Systems - Contact Center Technologies group. Managed projects in Contact Center Platform engineering (Genesys Infrastructure) and Staffing Tools. Led programs with cross functional involvement from all areas of Contact Center ecosystem – Voice and Web Channels, Routing, Reporting and Operations tools. Led projects to successful completion, executing all the phases of a project life cycle from requirement to warranty. Successfully adopted agile principles in multiple projects. Established and implemented Scrum framework for a couple applications with great success. Defined long term product roadmap and individual sprint and release scopes based on business and technical requirements and priorities. Constant interactions with cross functional groups across geographies to coordinate project deliverables. Acted as the single point of contact of the Product/Program for business, technical and support teams. Created Project plans taking into account risk factors, resource loading and target delivery dates. Coordinated with different groups like Information Security, Engineering, DBA, Testing, Production support and Procurement to manage project dependencies. Created and led presentations to Business stakeholders and management for project communications. Led regular status check meetings with teams and designed status reports to all stakeholders. Actively contributed and participated in developing and improving the PMO process framework for Contact Center Technologies group. Mentored and managed a team of engineers, onsite and offshore - created training plan, on boarding processes and status-reporting templates.

Los Gatos, Ca

Technical lead and project manager (Consultant) in the Systems engineering group. Managed a team of developers providing Level Three support for Navis products. Triaged support tickets, planned and scheduled the deliverables, task breakdown between team members. Consulted team on technical architecture, functional queries and business processes. Feasibility study and design of feature enhancement requests. Debug and resolve issues reported by end users of products.

Requirement analysis, Technical Specifications, Application development.Software developer in Application Development group. Prepared technical specifications and design documents. Requirement analysis and feasibility study. Programming and code review. Developed install scripts for applications. Developed integration mechanisms between different applications. Worked on Database normalization.

Application Software developer. Added data security features in application. Created and maintained the install scripts and procedures for the application. Debug and resolve issues reported by customers of the application.

Developed a design for effective communication between modules of the system using state machines. Designed and developed the mechanism for information exchange between UI and the server using TCP/IP socket programming.

UI developer in systems engineering group. Requirement analysis, feasibility study, design and development of UI modules for application used for trading in Stock Exchanges.

Bachelor Of Engineering (B.E.), Computer Sc And Engg

Indore, India

Education record

Indore, India