The current role involves supervision of team members building Market Research Presentations based on Nielsen RMS data for end clients like McDonald’s, Unilever, RB, etc for APAC & EMEA regions. Analyzing processed data and cleansing Nielsen data to prepare presentations to represent the data into graphical formats to be used in corporate presentations to clients.●       Co-ordinate with the clients regarding their requirements and expectations. ●       Work with the Operations Manager to prioritize and eliminate blockers to streamline client deliveries.●       Facilitate and provide insightful data for preparing necessary presentation materials for meetings.●       Providing detailed updates to Managers or other stakeholders.●       Taking up the additional requirements/requests of Client.●       Create and maintain comprehensive project documentation, plans and reports.●       Analyzing weekly, monthly, quarterly and yearly support requirements to forecast the organizational requirements in meeting client expectations and customer retention.●       Help clients to achieve their long term goals.●       Taking follow up calls with the clients to understand their issues and concerns if they are facing any.●       Coordinating Process improvement and performance of the team. Interact with internal/external clients on project specifications. ●       Perform quality control checks.●       End-End Process Management & Customer Relationship Management.●       Providing training to new members of the team on advanced concepts to meet client requirements.●       Managing KPI’s for the team.

• Allocation, Supervision & Completion of Business As Usual (BAU) activities to be taken care of on a daily basis.• Data analysis and interpretation of Outputs and fixing the issues.• One of the top performers in the team. • Creating presentations from various excel data. • Working on Excel and mainly doing allocation of work amongst the team members and making sure that the same is completed within the specific time period as per the priority along with quality.• Being the only member doing the allocation of work for Australia region in the whole team.• Being a special point of contact, have to always get in contact with the other teams regarding the completion of the work whenever required.• Managing the Market Research process with a team of around 12 FTEs.• Managing the whole Team in absence of Leads and Managers.

BAU for Asia Pacific Region (APAC)Working on Personal Care Categories in BAU & short projects which lasts on an average for 2-3 weeks. It includes segmentation of specific Categories as per Client Requirements. Also, it includes coding of the products depending on the running project. We provide inputs that can be used in making databases for different countries and categories.• Working as a Business Analyst and engaged in Market Research work.• Doing many researches related to different products (Personal Care & Baby Care Products) on internet and feeding (coding) all the information in a terminal (PIMDB) that helped to show sales for a particular product.• Have worked on products of different retailers like Coles, Metcash, Woolworths, Aldi home scan and many more.

 SRS (Satellite Repair Services) April 2010 -Oct 2011• Position: Tele sales Executive/ Aspiring Mentor AT&T (Lead generation) Jan 2009 - Mar 2010• Position: Tele sales Executive/ Aspiring Mentor AT&T (O.P. Cleanup) May 2008 - Dec 2008• Position: Tele sales Executive Experian• Position: Tele sales Executive/ Aspiring Mentor Roles & Responsibilities• Calling to verify the business information and conducting the survey across US & UK Process.• Managing leads to insure the campaign gets the best Conversion of the leads and match the expectations of the clients.• Live Monitoring the Quality of the individuals and giving Feedbacks for improvement.• Inspecting the Quality parameters for individual team members.• Escalating the issues to the team members and discuss the solutions to the problems.• Setting up Quality Parameters.• Hearing the recordings and providing feedbacks to the team members for improvement.• Top performer for most of the months.• Rated as the Best Caller in the Centre and the programme by the Director.• Rated as the Best Quality Caller in the Centre and the programme by the Director.• Working closely with the Team leader to learn and understand management with team members. • Managing Client calls.• Provided with my own Team and managing the Daily Performance and Quality of my Team.• Responsible for improvement of the new hires on the programme.• Coordinating with the local IT team.