Anil K Agarwal Email & Phone Number

Delhi, Dl, In

India

Business Advisor and Strategy expert in• Ideation Refinement• Holistic Business Blueprint• Infrastructure Solutions• Talent Enrichment• Navigating Funding Terrain• Streamlined Legal Pathways• Networking Synergies• Cross-Cultural Prowess

India

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Gurgaon, India

Medic Creations is a healthcare technology start up dedicated to changing improving healthcare globally. We Dream of ways in which healthcare can benefit from the use of technology. At the core, we believe when healthcare professionals are connected and patients better educated, the medical sector works much better. We Create technologies to reflect this.Our vision is to Transform healthcare by using technology to connect people, whether professionals or the public, to provide simple, continuous, connected, collaborative and secure healthcare that gives better healthcare outcomes.

Gurgaon

Owned by a global VC fund it provides design & engineering services to global customers. I was hired to turnaround the ailing entity by reviving fortunes of a potential winner that had suffered multiple organizational lapses. I successfully built a strong fulfillment organization, developed new markets with high potential service segments. I revamped business with manpower re-profiling, creating an organizational structure responsive to business needs by developing employee friendly infrastructure & a market entry strategy which added new high value customers / alliances. I won confidence of alliance partners for collaborative bidding in high value engagements becoming direct service providers to large organizations after an extended due diligence and confidence building. This led to substantial increase in repeat business and opportunity to participate in more bids. In first 18 months, company grew by almost 500% in revenue and turned around from a loss making company to a center of excellence with high growth and profitability.

RMS a Dun & Bradstreet offshoot, specializes in B2B accounts receivable business for North America & Asia Pacific customers. Citi Venture Capital International a Citi Group subsidiary acquired RMS and hired me to start an India based global delivery center to enhance operational excellence & profitabilityy to boost its valuation RMS and iQor had different structures and work culture merging the two operations was a challenge.In India, I merged the two companies while closing existing centers of RMS and iQor to move the entire operation to a new common center built by me from scratch. Managing diverse people and their change insecurities was a challenge as both companies had different HR policies. I built organization from ground up: team hiring, organizational design, statutory approvals, infrastructure rollout and additions, process quality controls setup & monitoring, enhancing B2B & B2C services suite, corporate branding , deliverable efficiencies & profitability. Grew this business organically and inorganically to effectively leverage global growth opportunities in North America, ANZ & Indian markets. RMS India contributed close to 30% of global EBITDA of RMS even though its top line contribution was only 15%. When Citi wanted to exit this business, RMS was valued at approx. $180 million - almost 3 times of initial value in just 5 years.

Gurgaon, Bangalore, Chennai

A US headquartered BPO with facilities in Chennai, Bangalore & Gurgaon and offices and co-locations in London and New Jersey. A call centre based company focusing on customer service, tele-marketing & debt collections. Joined as COO for Chennai and later given additional responsibility of Bangalore and Gurgaon for managing pan India growth and excellence as Chief Service Delivery Officer. I transformed the organization into a tech savvy process driven, locations coordinated services excellence driven firm and improved its client satisfaction significantly I linked business revenues with team performance and employee productivity to build very efficient teams that delivered superior outcomes and better client delight consistently. I was instrumental in turning around loss making Chennai Centre into a profitable one and effectively led its exponential growth in business:100 to 500 seats in 1 year with manpower growth from 400 to 1100 employees.

Gurgaon

Both SOLiTAR Systems & SOLiTAR SiGNCALLS India were wholly owned subsidiary of a UK based company SOLiTAR Systems Europe Ltd focusing on offshore software development and backoffice processes respectively. Greenfield project that I built from scratch to start a customized software development facility for customers in UK / Europe. Later added back-office facility for the same customers. I led the teams to develop a software tool used widely by insurance TPAs in UK. This enabled us to win over the same customers to also use our back-office support as it was required for the same tool. Later a delighted client (a large TPA) acquired the operations. The entire management team was hand-picked and dedicated operations teams built around them based on skills excellence & competence empowerment. The investors into the business earned a significant ROI on their buyout with the acquisition happening much earlier than expected thanks to consistent growth and operational achievements.

Gurgaon, India

An IT consulting company in eBusiness segment, catering to diverse clients in US, UK, Australia and India. I led its global growth with superior branding & operational efficiencies leading to win-win overseas business partnerships: 1 in UK, 2 in Australia and 3 in US. Streamlined resourcing business to successfully launch web-development services division. Consistently improved client – delight scores with superior operational ROI always. Created an expert-team for services section to provide web development services to the demanding companies of Australia, UK and India. Delivered superior profitability & operational excellence consistently and powered the launch of 1st healthcare dotcom.

New Delhi Area, India

IT arm of billion dollar Jindal Group (steel, oil exploration and engineering business major). NISL was started with the primary objective of software development and consulting business. I as the organizational head conceived & developed group’s first IT venture with global offices including incorporating the US office and operationalizing its team management & services’ deliverable. I appointed one of the big four consulting firms to assist in finding a JV partner and successfully liaised with one of the Senior Partners in their New York office. Successfully roped in 3 joint-venture partners for offshore development. 1 from Canada and 2 from US. Embedded enterprise-wide process automation to make team operations and decision taking fair and outcomes driven thereby significantly improving productivity & client delight. I was able to grow the profitability of this business with multiple global clients in USA, Germany, Canada, UK & Italy.