Over a decade of experience in Quality -E-commerce content, Manufacturing and Parts Information. Serving as a Scrum Master, conducting data analysis using Power BI and SQL, and creating data visualizations and reports. Understanding stakeholders requirements and align expectations and business needs with projects. Skilled in managing quality strategic projects, tracking key performance indicators (KPIs), engaging with stakeholders, and employing problem-solving techniques. Created meaningful insights using power BI and DAX helping report, track and data driven decision makingLeading Product confidence team to perform in-depth analysis of data (Customer feedback, survey, sales, returns etc) to uncover valuable insights and trends to drive actions to improve content quality.Development of insights by leveraging data (NPS, Product Confidence, Sales etc) with power BI to drive actions and informed decision-making to key stakeholders.Proficient in designing, documenting, and implementing Quality Management Systems (QMS) such as ISO 9001:2015 and IATF 16949:2016, Environmental Management Systems (EMS) like ISO 14001:2015, and ISO 45001:2018, as well as AS9100D, AS9110 C, and VDA 6.3 Process Audit Management standards. Experienced in utilizing and implementing core tools such as Advanced Product Quality Planning (APQP), Produc tion Part Approval Process (PPAP), Stat istical Process Control (SPC), Measurement System Analysis (MSA), and PFMEA. Skilled in conducting QMS and supplier internal audits in accordance with standards and customer requirements, along with process audits.Conducts training on core tools including APQP, PPAP, SPC, MSA, and PFMEA, as well as raising awareness of QMS and EMS standards. Proficient in process design and development, tool design, managing customer complaints, conducting process audits, coordinating with customers and suppliers for product and process development, ensuring adherence to timelines, and overseeing supplier development and quality assurance.