Anil Kumar K N Email & Phone Number

Bangaon Area, India

Pending cases analysis2. Daily closed cases analysis 3. Spares parts management with ASP 4. Coordinate with team of 10 members 5. Coordinate with service franchises across Karnataka for service operation 6. Audit of service franchises once every 6 Months 7. Arranging the trainer from Pune to Bangalore for new technician and refresh training8. Daily prepare the reports of escalation, Online reviews, turnaround time (TAT) First time fix the complaint, Spares pending cases. 9. Analysis of warranty cost, transit damage on every month10.Analysis of ASP with NPS score. 11.Audit & New ASP operation across Karnataka

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Banngalore

KPI Parameters: a) ROCT <3 Days, Monitoring the repair of Tools like Pneumatic Impact Wrench, Drilling, Sander, & Garage equipment’s like Break bleeding machine, Dent Puller, A/c recovery machine, Mig welding, Plasma cutter, Tyre Changer, Wheel Alignment, Wheel Balancer & Nitrogen Tyre Inflator within 3 days of the complaint received.b) RRF <5%Monitoring the service engineer performance with repeat repair frequency and providing him a regular technical training on tools & Equipment’s to reduce his repeat repair < 5%.c) Control on Warranty cost <5%.By providing training to internal & external customer about the suitable tools for his application, explain about the wear & tear parts.d) First Time Fix >90%.By analyzing the customer complaint service engineer will fix the service issue in first time by carrying necessary spares and accessories. e) Maintain Spares Parts at branch level as per the consumption. Analyzing the sales data on every qtr, forecasting the spares parts and maintains Min Max in all the location.f) Achieve 100% of Spares parts target.Selling the spares through sales channel, Dealer network, direct networking (Service Center).g) Making Wuerth Service Center on profitable center by providing quality and timely service their tools & Equipment’s. Monitoring the daily activity of service engineer Like Planning & execution of tools & equipment’s repair at on site and in house reapirh) Control on indirect expenses of service engineer.Planning & execution Field visit of service engineer for onsite repair & installation of Garage Equipment’s.i) Internal and external customer satisfaction level >95%.j) Service contract for Key Account customer.Identify the key customer and provide the service contract to retain them for longer period & making revenue generation to company. k) On Site service for heavy duty tools & Equipment’s.

1. Responsible for resolving the day to day service issue at the franchises level.(Average Call load of 70 to 100 calls per day)(Daily resolving service issues at each service franchises level checking the call allocation to technician, complaints closing, Warranty parts consumption, and escalations) 2. Coordinate with Area service Engineer, responsible for monitoring the daily activity of each service center.(Follows up with the Area Service Engineer regarding Service Campaign, canopy at the road shows for awareness, and spares parts & accessories sales)3. Coordinate with Distributors and Dealers to reduce the Escalations, Resolving their issues & Improving Sales.(Weekly twice Visit to the Distributors Office and Dealers counter to get the feedback and resolve their small issues if any & build a very good repo with them to reduce the escalation, It will help in increase the confidence of the Distributors/Dealers in selling the products)4. Responsible for service center process audits as per the company norms.(Conducting service audits to all service franchise to find out the deviation of operation, Complaints, Escalation closing as per the company terms and conditions) 5. Responsible for implementing company CRM in all service franchises. 6. Responsible for achieving complaint response time as per the company target.(GART <24Hours)(Monitoring the complaint closing of all service franchises and make sure that no deviation)7. Spares parts inventory level in all service franchises.(Checking the Spares parts Inventory of the Service franchise as well as warehouse and any requirement raise the indent to the head office immediately. Monitoring the spares parts minimum level in all franchises at least one month spares in advance)8. Responsible for maintaining the warranty cost as per the norms.9. Co-ordinate with inventory department for the planning of spares parts.

1. Responsible for resolving Day to Day service issues at branch level.2. Co-ordination and follow up with ASCs and dealers in respective territory for effective service & customer satisfaction.3. Responsible for Implementation & Monitoring of Authorized Service Centers.4. Responsible for providing effective service by branch service center and by all Authorized Dealer's Service centers.5. Responsible for maintaining the warranty cost as per the norms.6. Co-Ordinate with Inventory department for the planning of critical spares parts.7. Responsible for the ASC minimum spares parts Inventory.8. Co-Ordinate with branches for conducting Service Campaign, Service Training on regular intervals as per the plan.9. Responsible for Training to the new joiners on Products safety feature, & service related issues.10. Responsible for the product service training to the ASC Technicians & company employees.11. Updating the monthly service report to vice chairman of the company. 12. Handling KEY ACCOUNTS like L&T, SHOBHA DEVELOPERS, Etc.

Bangaon Area, India

1. Responsible for resolving Day to Day service issues at branch level.2. Co-ordination and follow up with ASCs and dealers in respective territory for effective service & customer satisfaction.3. Responsible for Implementation & Monitoring of Authorized Service Centers.4. Responsible for providing effective service by branch service center and by all Authorized Dealer's Service centers.5. Responsible for maintaining the warranty cost as per the norms.6. Co-Ordinate with Inventory department for the planning of critical spares parts.7. Responsible for the ASC minimum spares parts Inventory.8. Co-Ordinate with branches for conducting Service Campaign, Service Training on regular intervals as per the plan.9. Responsible for Training to the new joiners on Products safety feature, & service related issues.10. Responsible for the product service training to the ASC Technicians & company employees.11. Updating the monthly service report to vice chairman of the company. 12. Handling KEY ACCOUNTS like L&T, SHOBHA DEVELOPERS, Etc.

Diploma, Mechanical Engineering

Diploma in Mechanical

Diploma In Mechanical Engineer, Mechanical Engineering