• Responsible for providing 1st level / 2nd level support to end-users in troubleshooting and resolving PC/Server problems • Installation and Troubleshooting of Windows XP, Windows Vista & Windows 7.0• Installation and Troubleshooting of Odin TWS & Odin Diet (VSAT & VPN)• Monitoring and controlling the network connectivity logs on a daily and responding to the alerts• Email Configuration and Trouble Shooting Of MSOutlook & Outlook Express• User Creation… Show more • Responsible for providing 1st level / 2nd level support to end-users in troubleshooting and resolving PC/Server problems • Installation and Troubleshooting of Windows XP, Windows Vista & Windows 7.0• Installation and Troubleshooting of Odin TWS & Odin Diet (VSAT & VPN)• Monitoring and controlling the network connectivity logs on a daily and responding to the alerts• Email Configuration and Trouble Shooting Of MSOutlook & Outlook Express• User Creation, Modification And Deletion in Active Directory.• Preparing monthly work status report and updating technology specific documents Show less

Understand and document customer needsServe as the initial point of contact for resolution of desktop/workgroup-related problems in a 300-user environment. Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 2000 Professional, Windows XP, MSOffice, Lotus Notes email, Internet connection and hardware/ Peripherals.Install and troubleshoot various packaged applications in the Windows environment including Lotus Notes 6.5,Talisma, Webform… Show more Understand and document customer needsServe as the initial point of contact for resolution of desktop/workgroup-related problems in a 300-user environment. Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 2000 Professional, Windows XP, MSOffice, Lotus Notes email, Internet connection and hardware/ Peripherals.Install and troubleshoot various packaged applications in the Windows environment including Lotus Notes 6.5,Talisma, Webform, MSOffice, and Windows 2000 Server administrative Tools (User Management) etcEarned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolve hundreds of issues monthly without requiring escalation to higher tier. Show less

Installation, Configuration, Monitoring and Administration of Windows 2000 & XPInstallation and configuration of Both Windows & Linux based operating system and related applicationConfiguration of Client machines includes Installation of Operating System, Development Packages, E-mail Clients (Outlook Express / Outlook 2000), Printer, Internet and Antivirus

Hardware and software troubleshooting, installation and support. Installing operating system and application software. and managing LAN NetworkPerform installation and maintenance of personal computers, network devices and peripheralsPerform hardware diagnostics and repairs. Configure operating systems and application software programs.Provide technical support for users of personal computers either by telephone or on-site relative to desktop hardware and software packages