Trained new employees on the requirements of the standards and held a superior position in District (Facilitator for the District)Assisted in identifying the performance gaps and helped the managers in planning and execution of employees for their effective working skills and development.Maintained a 100% accountability of all the personnel records like requirements and their training progress to define their individual learning styles.Updated personnel files to document actions and provided information for payroll, security, health and others.Supervised maintenance of organizational standards and Operational Excellence in-District.

Assessed risk factors & submitted confidential reports to the underwriting team.Negotiated business deals with small & medium enterprises.Updated clients on their positions, margin maintenance, market trends and market news.Proactively recommended advisory house calls & strategies to the client base.Resolved client grievances/trade errors immediately.Ensured all queries received from clients, back-office & operations group are dealt with appropriately and in accordance with the agreed turnaround time.