• Led the end-to-end development and successful launch of Global B2B Marketplace eCommerce Platform• Led application design, backlog grooming, sprint ceremonies, Dev/QA coordination, prioritizing and defining work, story mapping• Maintained and facilitated scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review & Sprint Retrospective)

• Designing and enhancing the end-to-end project management platform, integrated with Salesforce CRM Cloud, focussed on providing digital asset management and content management solution• Reduced support tickets volume by 70% by building an AI/ML Chatbot Solution for query resolution, significantly enhancing operational efficiency and user satisfaction.• Responsible for end-to-end product strategy, requirements documentation, wireframing, UI & UX review • Agile development and… Show more • Designing and enhancing the end-to-end project management platform, integrated with Salesforce CRM Cloud, focussed on providing digital asset management and content management solution• Reduced support tickets volume by 70% by building an AI/ML Chatbot Solution for query resolution, significantly enhancing operational efficiency and user satisfaction.• Responsible for end-to-end product strategy, requirements documentation, wireframing, UI & UX review • Agile development and sprint planning, grooming and release management to deliver quality products within defined time • Managed and lead the CIAM functions (i.e. Single Sign On, Multi-factor Authentication, Account Recovery, and Profile Management), ensuring prompt resolution of identity and access matters• Conceptualized, owned, managed and implemented a thought-through lead to cash cycle sales process using CPQ (Configuring, Pricing, Quoting), CLM (Contract Negotiation) and Professional Services Automation (PSA) as part of digital transformation across sales processes for couple of top global pharma clients • Developing UI/UX wireframes and mock-ups to effectively communicate ideas and get feedback• Monitor key performance metrics to ensure product performance and identify optimization opportunities • Owning the product development, product strategy, product roadmap, go-to-market, profit and loss and sales enablement strategy• Planning and managing the product releases. Coordinating the product launch with marketing, customer care and sales groups• Supporting BD and Sales team for lead progression, client interactions and pre-sales support Show less

• Conceptualized and launched AI/ML based Chatbot platform around 50+ use cases such as booking appointments, FAQs, campaign operations, lead generation, payments and Contact Center solutions. • Delivered intelligent, personalized, voice interactive responses leveraging real time/ historical context and events through 5 channels – Facebook, WhatsApp, Web, Telegram and Mobile App • Identification, evaluation and expansion of portfolio of Conversational Experience by incorporating new… Show more • Conceptualized and launched AI/ML based Chatbot platform around 50+ use cases such as booking appointments, FAQs, campaign operations, lead generation, payments and Contact Center solutions. • Delivered intelligent, personalized, voice interactive responses leveraging real time/ historical context and events through 5 channels – Facebook, WhatsApp, Web, Telegram and Mobile App • Identification, evaluation and expansion of portfolio of Conversational Experience by incorporating new digital technologies and Alliances• Driving product development across development teams (primarily Engineering and Quality Assurance, Customer Support, Sales) through requirements clarifications and finalization, scope definition and co-ordination between teams Show less

• Requirement gathering for new requirements/ change requests, performing analysis and coding • Analyzed requirements of the client for multiple assignments and developed around 100+ websites using AngularJS and Java• Created, modified and troubleshooted SQL queries, stored procedures , functions, views and Common Table Expressions to handle the data integrity for various data transaction in SQL Server • Retrieved data from Azure Data Lake to SQL server through ADF pipeline