Anil Misra Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Canada Area

Deploying, repairing, and configuring desktops, laptops and hospital-specific computer devices such as workstations on wheels, thin clients, barcode scanners and label printers Installation of independent software as well as network configuration and creating user-specific settings User account administration including password reset, adding/removing user groups and granting software system access.Facilitating the procurement of computer equipment such as desktops, laptops, docking stations and including software Decommissioning old computer hardware and sending it to e-waste recycling Servicing all the printers by fixing minor hardware issues, replacing toners, and placing service calls Set up network connections for devices with either Ethernet or wireless connectivity Participating in group projects ranging in all areas of IT work in the hospital Remote assistance with users on all hardware and software issues

Mississauga

Providing work directions, problem resolution, schedule preparation and setting deadlines to ensure efficiency and productivityEnsuring the team understands company and department systems, policies and procedures and communicate all process changesParticipating and facilitating client meetingsHandling all "complex" Service Desk work such as: Severity Handling, Approving Changes, Managing EscalationsPerforming follow-ups with 2nd level support to discuss issues or potential issues recognized at the Service DeskManaging Service Desk queue, Email queue in ServiceNow ticketing tool.Assigning duties to the analysts on the team, based on skill level, trained ability and time availabilityUpdating/Writing Knowledge base articles in the database for the client.

Mississauga

Providing technical support to a leading Toronto Hospital via Phone, Email and Service Desk Remote assistance applicationCreating Account for clinical and non- Clinical Applications, Providing access to Files/Folder and different applications based on the position requirement. Enrolling Cell phone for Secure Email/Data communication using Citrix Secure HubSupporting various Devices (Desktop, Laptops, Mobile Devices- Android OS/ Apple iOS, Network and Local Printer)Following up on tickets and resolving them on time to meet the Service Level Agreement

542 Keele St

Fixing Customer Computers (Upgrading, installing Software, Formatting and reinstalling OS, Virus removal, replacing defective hardware from both Laptop and DesktopSetting up new computers for customers including Data MigrationResponsible for Data wiping any returned items that holds dataManaging ticketing system to keep track of computer repairAssisting Customers on the sales floor to help find the right productHelp Maintain the sales floor to drive sales and updating signageProviding training and coaching to associates on technology services as required

Richmond Hill, On

Rebuilding POS System in Staples store all over Canada remotely using SCCM Console From Windows XP to Windows 7Assisting with the POS hardware upgrade and imaging registers using CCMPreparing the USBs and shipping it to the stores for the POS system rebuild preparation Scanning and copying contents of the USB drives to the POS server remotely

Taking PhotographsRecording and editing videoscreating slideshow

Formatting, fixing and upgrading desktop and laptop computersManaging library booksFixing Ethernet cablesCleaning computer lab and libraryPerforming data entryCreating Awareness videosCreating online Training resources for Volunteers

205 Humber College Blvd

Providing directional support during eventsSetting up the area for eventsPosting wall sign and easels to various locations throughout the campusTaking pictures creating slideshows Campus tours