Anil Shejale Email & Phone Number

Pune, Maharashtra, India

Product Walkthroughs: Conduct detailed walkthroughs of software products to guide users through key features and functionalities, enhancing user onboarding and engagement.Documentation Development: Develop and maintain clear, concise and user-friendly documentation, this includes creating Standard Operating Procedures (SOPs), release notes, integration understanding documents, BRDs and project policy documents.API Integration and Testing: Assisting clients in API integration for connecting different software systems to enable them to communicate and share data. This can involve integrating third-party services or enabling internal systems to interact with each other. Specialize in functional and system-level testing of APIs, with expertise in RESTful APIs, JSON, and XML formats.User Acceptance Testing: Successfully conducted UAT for over 65+ change requests (CRs), ensuring that new features and changes met both business requirements and user expectations.Collaboration with Business Analysts: Collaborate with the Business Analysts (BA) team to analyze requirements and develop test scenarios that align with user needs and business objectives.Issue Analysis & Resolution: Analyze issues reported during User Acceptance Testing (UAT) and in production environments, coordinating with vendors and development teams to investigate and resolve complex challenges. Proactively troubleshoot technical issues, collaborating closely with IT teams and external vendors to implement effective solutions.Client Engagement: Actively engaged with clients, addressing queries and resolving integration phase issues promptly, maintained clear communication channels to ensure client needs and concerns were effectively addressed throughout the project.User Feedback Gathering: Actively gather and analyze user feedback to improve the effectiveness and user experience of product APIs, collaborating with development teams to implement necessary enhancements.

Pune, Maharashtra, India

Business Requirements and Analysis: Evaluate and validate business requirements, ensuring they are comprehensive and actionable.Process Improvement: Identify enhancements to current practices and oversee the implementation of approved changes to reducerepeat errors.Sales and Fulfillment Expertise: Extensive experience in sales, fulfillment, and Order Management(Quote to Cash) processes.Testing and Support: Involved in Functional Testing and User Acceptance Testing (UAT),supporting the release cycle and ensuringproduct quality.Support Management: Handle L1/L2 supportrequests, access provisioning, and resolve low-complexity issues effectively.Performance Debugging: Analyze and resolve performance and reliability issues, contributing to improved productfunctionality.Defect Management: Identify and log defects in JIRA, maintaining a strong understanding of the defectlifecycle and reporting to leads.Ticketing Systems Management: Manage ticketing systems for supportrequests related to access, tool availability, and user issues,ensuring timely resolutions.Prioritization of Issues: Address war room issues, bugs, and backlog items to maintain smooth operational workflows.Communication of Downtimes: Effectively communicate scheduled and unscheduled system downtimes and outages to stakeholders.Agile Participation: Actively participate in daily Scrum meetings to discuss project progress and foster team collaboration.Project Management: Proven track record in managing projects efficiently, ensuring timely delivery and stakeholder satisfaction.Change Management Facilitation: Expertise in facilitating organizational change to adaptto evolving business needs.