Conducted requirements gathering, market trend research and competitive analysis to access corporates mailing services. Identified three specific recommendations to increase cost savings by an estimated 26% and improve the overall efficiency of in-house mailing system through intangible value additions.

Designed and developed new data workflows to significantly improve the credit decisioning process of National Australia Bank (NAB). Designed and implemented a tool to assess upstream and downstream impact leading to quicker and smoother transitions of new change requests.Submitted solution plans and artifacts towards knowledge management of the organization. Improved knowledge management process flow of NAB account to facilitate cross team synergy. Enhanced the performance of daily Extract, Transform and Load (ETL) by identifying and fixing long running jobs which improved productivity and saved more than 3 hours daily.

Designed, developed and deployed three new interfaces to enhance Pfizer’s Tele-detailing data for France, Belgium and Portugal markets; timely and defect free delivery ensured extension of contract to include 4 other markets.Automated business processes and interfaces to reduce processing time by over 50%.Single handedly managed end-to-end delivery of a 20K USD project to track and record sales data. Recognized by client for delivering the project well within the deadline. Improved Queue Monitoring process to detect unassigned support incidents/tickets. Reduced unacknowledged tickets by 80% and issue resolution time by over 45%.

Trained in Siebel CRM, SQL, UNIX, JavaCertified as STAR INFOSCION by Infosys Leadership Development Institute