As a IT Proposal Manager in the IBM Strategic Outsourcing Group on the Scotiabank account, I wrote proposals (RFSs) on behalf of IBM. My role included analyzing technical requirements, articulating solutions and coordinating SMEs efforts to provide a solution to the Customer for various infrastructure and and software development projects.Key Contributions and Achievements:• Central point of contact to manage the lifecycle of detailed and complex infrastructure requests from strategic outsourcing client, Scotiabank. • Ownership of complete process from design to contract negotiation, including confirmation of requirements; team organization; development and management of SMEs and multiple vendors. • Technical solution design, compiling persuasive content for proposal deliverables; risk assessment and mitigation; IT and security standards; project labour and infrastructure cost cases, budget and spend tracking. • Timely completion and delivery of proposals by working with Scotiabank IT Governance teams; Support Managers, Directors, Senior IT Staff (IS&D), Delivery Managers and their clients.

Worked as IT Project Manager on several projects involving Microsoft Windows OS and SQL infrastructure upgrades. This was part of Program Management. It also involved migration of Physical Cluster to a Virtualized VMWare environment including HA and Site Recovery Manager Implementation.Key Contributions and Achievements:• Conducted day to day project management activities (e.g. organizing/leading meetings, project schedule updates, action item follow-up, risk log management and stakeholder management).• Produced status reports, dashboards, meeting minutes and program and project level presentations.• Conducted sessions to pull out stakeholder/advisor/client impacts to reduce complexity and translate technical requirements into simplified business requirements.• Worked on detailed WBS sessions, resource assessment analysis and vendor management.• Worked on PMLC, budgeting, financial management, forecasting, comparing actual vs. budget, reconciling.

Provided Release and Project Management leadership within the WebSphere Software Development area, with a focus on business demand drivers using Agile project management methods and cost managementKey Contributions and Achievements:• 5 years of experience as Release Manager/Scrum Master for WebSphere Application Server (WAS) Fix Packs. Managed daily/weekly meetings on Release Management activities involving planning, scheduling, build development, FVT, SVT, Performance testing, QCERT, publishing with teams spanning across the globe. Released over 100 Fix Packs successfully on time.• Managed Service Transition projects (release, problem, and change) covering migration from Development Team to Service Stream (Operations) Teams. Ensured quality control, tooling updates and infrastructure changes.• Managed project activities of testing of all versions of WAS by keeping schedule in line with project deliverables. Drove stop ship defects within the development teams by navigating a highly matrix organization.• Managed many projects of developing/publishing online technical documentation for WebSphere products including WAS Fix Packs, Edge, Installation Manager, IBM UPDI, IBM IF, WCT, Web Services, EJB3, SCA, CEA, XML, OSGiJPA and Modern Batch.• Managed projects on s/w & h/w deployments including capital/budget for the WebSphere Toronto Software development team for over 5 years. Covered projects such as VM Ware Windows/Linux Cloud deployments, Intel/AMD Desktop/Laptop upgrades for XP/Wnodw7, AIX PPC virtualization using HMC in SAN. Negotiated across the organization to cut cost, optimize performance, prioritize and manage the deployments of various light LAB and heavy LAB machines.• Project management on WebSphere L3 Development DOU/SLA review/approver process activities. Main focus on assessing, writing and maintaining DOUs and SLAs with all IBM stack products that packaged/shipped WAS. Managed SDLC to the end of service using Clearing House.

Provided leadership, process oversight, technical guidance to develop, plan and execute WebSphere UAT, FVT, SVT, and Performance testing in a large organization working with and leading many teams.Key Contributions and Achievements:• Led WebSphere Fix Pack Install and Stack Product testing for all streams including Feature Packs such as Web Services, EJB3, SCA, CEA, XML using IBM Update Installer, IBM Install Factory and IBM Installation Manager on more than 15 different operating systems covering Windows, Linux, AIX, Solaris, HP-UX.• Drove the activities of developing/automating UT, Regressions Testing by implementing innovative initiatives and processes to reduce cost and improve efficiency.• Developed the test strategy and test plans, managed the test case creation and execution process, managed defect resolution processes, provided testing status and issues to the PM and Release management. Acted as primary liaison on testing requirements and issues within the team. Reduced cost of testing by automating test buckets, removing duplication and rotating operating system test.• Promoted to Team Lead and took on additional responsibilities that gradually led me towards Project Management and Release Management activities.

Managed Scotiabank account providing Tier2/Tier3 technical support in distributed client/server based environment for over 15000 users Canada wide leading many technical projects and exceeding customer expectations.Key Contributions and Achievements:• Maintained an excellent customer relationship with Scotiabank executives and management in Toronto as one of the IBM delivery focal. Represented IBM in sales, project and delivery meetings with senior management in Scotiabank, ensuring business requirements were met or exceeded.• Worked closely with Operations management teams to ensure a stable delivery of services (Midrange, Client/Server, Network and Mainframe) during growth periods. • Technical Project Team Lead on several Canada-wide projects. Engaged with stake holders and senior management for consistent understanding of objectives and successful delivering projects such as WSRR, Win2K/XP deployments , Active Directory and DHCP Implementation, Citrix Deployments and Direct IP Based printing to name a few.• Success in standardizing desktops across multiple executive offices, including Wealth Management, Security, Human Resources, Audit, Domestic Banking, Finance, International Banking, Shared Services and Real Estate business units within Scotiabank.• Recognized for outstanding quality of customer service with personal commendation from IBM senior management as well as Scotiabank executives.

Provided Tier2/3 level Technical Support for Distributed Client/Server based environment administering over 100 Windows NT4 and Windows 2000 Servers at the Enterprise level. Covered 24/7 Pager Support for MRO and CSC on Microsoft/Intel Servers country wide Promoted from Systems Administrator role to Consultant.Key Contributions and Achievements:• Appointed as VPN Local Register Administrator for DCTS to provide VPN support to user community• Ensured the reliability of Backup Tape Sets and arranged for off-site storage for BRP.• Played an active role in Windows NT to Windows 2000 Migration Team and maintained Lotus Domino Servers running in Windows environment.• Repaired PCs, Laptops and Printer H/W by replacing System boards, Hard Drives, NICS and other components.• Led the team in testing and developing Win2K PC/Laptop Images for EO clients.• Delivered high level of customer and technical support to BNS Executives, VPs, Directors and users.

IT Systems Administrator and Technical Focal managing all aspects of IT for Scotiabank General Counsel, Secretary and Security/Investigation Departments in the corporate Executive Offices.Key Contributions and Achievements:• Administered the LAN of more than 100 users and delivered on site first line technical support to clients such as Lawyers, General Counsel, IT/Banking fraud Security professionals and secretaries containing Banyan Servers, Windows NT Servers & LAN CD Servers.• Administered, maintained and supported several department databases. Liaison with management, Software and Hardware Vendors in assessing the department needs by evaluating and implementing s/w & h/w upgrades.• Successfully completed the projects of moving/migrating the users of General Counsel from Token Ring to Ethernet, Desktop/Laptop software and hardware upgrades to Win 95/NT and NOS Banyan Vines to Windows NT Domain Structure.• Worked with the Enterprise IT Teams to ensure Y2K compatibility of all in house applications and systems.• Represented Scotiabank for the annual Bridge Way Software User Conference 1999 in San Francisco for the Corporate Secretary’s Department.