Business Readiness, Service DeliveryProjects- Development training material to induct Aboriginal and Torres Strait Islander Elders delivering advocacy and support from Housing's frontline- User experience and interface design for a Learning Catalogue

Business Readiness, Service Delivery

Business Design, Service DeliveryProjects- Aboriginal and Torres Strait Islander Policy and Practice review, development, and implementation

Business Readiness, Service Delivery- Develop and deliver training solutions to frontline housing staff through face-to-face or virtual training- Initiated Learning & Development Website custom analytics via Google Tag Manager and Google Analytics and managed reporting of analytics to team for UX improvements- Managed GTM & GA reporting and analysis to identify trends, gaps or issues, and improve user experience for L&D website- Analysed data from multiple sources to determine patterns and trends across housing supports- Collaborated and engaged with multiple stakeholders to improve content quality and consistency- Conceptualised and developed visual web design UI solutions for HOME web support tool

Inala Housing Service Centre, Service Delivery

Inala Housing Service Centre, Service Delivery

Past clients:Brisbane Indigenous Media Association (BIMA)National Indigenous Radio Service (NIRS)Queensland Aboriginal and Islander Health Council (QAIHC)Torres Strait Islander Media Association (TSIMA)Queensland AIDS Council (QuAC)The Foundry Specialising in editorial design, illustration, and branding. Other skills include video editing and motion graphics design.Software skills: Adobe Creative Suite - InDesign, Illustrator, Photoshop, Premier Pro, After Effects, Audition.

Training Coordinator• Submitted AVETMISS reports to DET • AVETMISS error rectification, including VARS and contract errors• Generated and wrote reports for internal use and submission to DET• Coordinated traineeship signups• Managed training plan negotiation, creation and distribution• Oversaw training, managed and reported student progress• Ensured quality training and compliance• Provided mentoring to students• Wrote and implemented process manualAdministration & Compliance Officer• Liaised with students, parents, school representatives, AACs, DET, and students’ employers• Answered incoming enquiries for training and traineeship contracts• Managed student records in database and admin file systems• Attained, and assisted in the creation of USIs• Ensured high level of data maintenance and correction• Created and distributed student cardseLearning Manager (Moodlerooms)• Created user accounts and student pages• Enrolled students into courses• Conducted eLearning inductions• Distributed welcome email providing account details• Created and managed course pages• Ensured continuous improvement processesCourse and Unit Developer• Created and maintained high quality training resources• Planned and produced video resources for courses• Conducted research, wrote unit resources and correctly mapped assessment toolsDesign and marketing• Managed content and contributed articles to annual report• Edit images and designed final Report• Wrote copy for promotional material• Planned, designed and produced instructional manuals and videosScriptwriting, interviewing and audio production• Read promotional and informational scripts for on-air presentation• Participated in pre-recorded and on-air interviews• Scripted, recorded and produced audio material for instructional videos