Animesh Rana Email & Phone Number

Bangalore Urban, Karnataka, India

Experienced IT professional with many years if success leading all phases of diverse technology projects with Global experience in Monitoring and maintenance of servers and checking with their backup

Bengaluru Area, India

• Resolving issues related with remote access, VPN, Outlook, Networking, terminal Services/Remote Desktop Services• Troubleshooting with the OS (Windows 10, Mac, Android and iOS) and its performance, Windows Installer, all office versions including Office365 and issues related to performance• Enrolling for the digital class badges for the end users• Maintaining the usernames and password with the Active Directory Interface console• Helping users with their PDL issues and generic mailboxes• Follow up the unresolved cases and closing them• Call handling and Ticket Generation with the service now tool• Handling the user’s Airwatch account in the Airwatch Admin console• Airwatch setup on the iPhone, Android phone• Monitoring and Resolving the Hardware issues

Bengaluru Area, India

• Manage the commercial escalations• Communicating with different teams – Sales, Parts, On-site, CQM, WCR, REC Teams• Providing End to end resolution for all G500 Accounts• Handling multiple systems with issues and follow-up with field techs.• Regular follow-ups with the Client’s IT team, Leads for priority resolutions• Making and managing Excel reports on frequent issues.• Staying Connected with the L3 and testing team for resolution update.

Bangalore

• Resolve technical problems/issues related to hardware, software and networking via e-mail/chat and phone• Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts• Recreate, identify and provide input on unique or recurring customer problems• Focus on delivering a positive customer experience according to Dell standards• Monitors and track issues to ensure accurate resolution• Making and managing Excel reports on frequent issues.• Own customer issues from beginning to resolution (handles in place)

Bangalore

• Skilled in various security products and providing resolution to clients• Pitching sales and also maintaining good relationship with dealers• Identification & development of potential dealers, maintaining dealers/clients & competitors’ database. Achieving targets for Revenue, Profitability and Growth of Coating products• Market Developing Strategy, tactics, marketing plan, documentation in coordination with other team members for the Coating Products • Product level strategy and Input for Technology and Innovation for new products applications• Work on formulations in consultation with R&D

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, A

Activities and Societies: College Projet TeamI have worked hard in studies and apart from that, I had lots of interest in Research.

Education record

Education record