Formulate business strategy with others in the executive team· Design policies that align with overall strategy· Implement efficient processes and standards· Coordinate customer service operations and find ways to ensure customer retention· Oversee the implementation of technology solutions throughout the organization· Evaluate risk and lead quality assurance efforts· Oversee expenses and budgeting to help the organization optimize costs and benefits· Mentor and motivate teams to achieve productivity and engagement· Development of strategies and procedures that increase efficiency and maximize profits.· Identification of issues that may affect sales, production or delivery of services, and creation of solutions to promptly address problems.· Presentations to fellow executive team members, the CEO, employees, shareholders, the board of directors.