Transition and Transformation (TnT) director for Application Development Management (ADM) supporting pursuits, enabling agile methodologies, and contributing to NextGen TnT framework for TnT.* Completed Transition for 80M 5yr AMS flagship deal for healthcare, involving platform-based automation delivery, transition to managed services model (MSM).* Managed SAP transition for energy manufacturing company; “Get-Well & IT Transformation” program for a publishing company; application consolidation and transformation for a TV network company and other similar engagements.

Engagement partner and Services delivery director for large ITO engagement involving technology refresh and transformation in the US, Mexico, Brazil, Europe, and Asia.* Managed over $15 mil revenue from Cloud, Data Center, Network & Security, SAP-Hybris ERP & e-commerce, End User Computing, and Cross-Functional Services across 7 large campuses & 20 branch locations. * Managed the deployment of ITIL Processes and ServiceNow, drove organizational changes and adoption of ITSM for 2000 users across those locations of first-generation IT outsourcer.

* Vertical Services and Business Development leader for IT Infrastructure Services for accounts in retail, travel and hospitality vertical across North America. Consistently achieved revenue and profitability targets, grew account base, and added new services. Improved customer satisfaction levels and drove service quality.* Contributed to practices for developing business services capabilities, building alliances and marketing strategies, and growing account wallet-share and mindshare. Led proactive pursuits and RFPs for ITO, DC/Cloud, EUC, RIMS, TEMS, Service Desk, AVM, and deals of varying sizes.

* IT Infrastructure Services Leader for Retail and Consumer Goods accounts in Greater Boston and New York. Managed accounts’ cross-functional IT Infra services of $20M annual revenue and onsite-offshore delivery team of 200+ resources. * Turned around client engagement and implemented a managed services model, renewed contracts for multi-year engagement, won deals, and grew business. Implemented robust service management, governance, and office for Transition, Transformation, and Innovation.

Principal Consultant and Advisor for multi-supplier sourcing program covering Infrastructure and Application Sourcing, Transition, Transformation and Innovation, ITIL and SDLC Process. Implemented leading practices for the supplier selection, transition and transformation and program governance. Developed the contract architecture and negotiation strategies for the multi-supplier outsourcing. Designed Target Operating Model for Services & Solution Delivery covering ITIL & AD/AM processes, Portfolio and Program Management, governance, procurement & finance.

2009: Global IT Program Manager – Transformation & IntegrationManaged infrastructure operations & transformation, onsite / offshore application support teams, IT security and Sox compliance, Service Quality and Continual Service Improvement with focus on IT asset, configuration and release management in a multi-vendor highly-outsourced environment. Saved over a million on license costs. Achieved 10% reduction in costs through server consolidation & virtualization affecting 300 servers globally. Improved the security compliance in over 250 web applications applying PCI-DSS and OWASP guidelines.2008: Global Program Manager – Allison Transmission DivestitureDirected the divestiture of Allison Transmission Inc, a 15-month program. Managed the relationships with Allison’s Executives and a cross-functional team of 150 in 7 work-streams and 5 project managers. Negotiated a scalable and on-demand resource delivery model with suppliers.2006-08: Global Program Manager – Identity & Access ManagementManaged the $10 million program with 3 direct reports, 8 project managers and a team of onsite / offshore suppliers. Maintained relationships with a 14-member multi-functional steering committee of executives. Directed teams through the design, development and deployment of global processes, applications, and infrastructure. Saved over $10 million from operations by streamlining the identity provisioning & on / off boarding processes. Developed the reference architecture for a heterogeneous and complex large enterprise that is tools agnostic and a framework & roadmap for integration and deployment.

Managed the global PMO for deployment, ITIL governance, Transition services and IT services by HP Managed Services. Executed the exit from HP-Managed Services contract within 4 months, saving Tyco over $20 million. Successfully transitioned the IT operations of the 3 global data centers in US and UK from HP.

Challenged to revamp and fix the fundamental structure of the 3 global data centers, thus re-charged the Managed Services contract for the Data-Center Consolidation. Quickly assembled a team of 20 infrastructure consultants, integrated with HP Delivery Towers, identified the deficiencies and completed the remediation for HP Blades, IBM AIX F5, HP Super-dome, Dell NAS, EMC SAN, Fiber-Channel, Network, Back-up and Power & Cooling.

Led and managed the IT Outsourcing competency practice for Transition and Transformation, Contract Initiation and supported Client Engagement, with a regional cross-functional team. Implemented cross-functional and cross-geography services delivery processes, controls and metrics modeled on ITIL and Six-Sigma framework. Developed and deployed enhanced contract governance processes and balanced score-card.

Headed the IT shared infrastructure initiative to create global Finance Shared Services Center (FSSC). The operation spawning 9 countries, centralized and integrated common processes, rationalized and synergized 70+ applications covering 150+ processes. As change agent, interfaced with in-country CFOs, Banking Operation & IT Heads, gained consensus for the transition & transformation in banking operations and IT Services.

Designed the strategic architecture for first generation e-Commerce & Banking Applications to support the accelerated growth in transaction volume to double the revenue to $500 million in FY2000-2003. Developed, for wholesale bank and cash management, the pioneering strategic architecture for Internet Banking supporting multi-channel delivery and straight through processing for back-office systems.

Developed the strategy, built prototype and launched all-new Internet Delivery Channel (IDC) for the suite-of-products for Cash Management and Securities with the budget over $15 million, using an off-shore development and on-shore testing model. Built robust teams and relationships with vendors and partners.

Managed the Global Electronic Banking (GEB) Delivery Channel with annual budget of over $12 million. Achieved an annual operational cost saving of $1 million. Created the low-cost centralized organization for global GEB support. Rationalized the suppliers and built cost-effective service delivery model.