Highlights: •Leading Global Support L1 and L2 team to support platform, retailers & partners.•Leading Operations Support team to support internal business system applications.•Leading Strategy & Insights team to support reporting and analytics for retailers.•Leading Business Operations team to support internal operation team stakeholders.•Set up process for tracking tasks, performance improvement, training, knowledge sharing, documentation, and quality improvements across all teams.

Highlights: •Set up and developed Project Management Team & processes.•Lead Project Management team to manage cross functional internal & external projects.•Set up and developed Operations Support Team and processes.•Lead Operations Support team to support internal business system applications.•Set up and developed Strategy & Insights Team and processes.•Set up process for tracking tasks, performance improvement, training, knowledge sharing, documentation, and quality improvements across all teams.

Highlights: •Platform implementation and integration with retail partners.•Managed day-to-day aspects of the project and its scope, including conflict resolutions and prioritization.•Facilitate regularly scheduled project meetings to cover project updates, deliverables, and risks. Prepare meeting agendas, and update and distribute meeting minutes.•Worked with cross functional teams to deliver milestones on time.•Lead and managed implementation projects end to end with key partners.

Highlights: •Managed e-commerce online portal development and enhancement projects.•Managed online tools, internal and external web applications.•Worked closely with Program Managers to manage customer and stakeholder expectations.•Provided technical leadership to support our web strategy.•Managed contractors and external vendors.

Highlights: •Developed and managed the implementation of Single Sign On solution for Buildings Business.•Integrated all the Buildings Business legacy applications with the Jive Community platform.•Modified the business process and implemented Online Ordering EDI solution.•Completely overhauled the User Interface for e-commerce web application which resulted in increased online orders and user satisfaction and improved user experience with better information representation.