Anin A. Email & Phone Number

Remote, United States

Responsible for managing the pre and post-sales efforts for our financial & legal clients, including all pre-sale materials in the proposal phase. Continue to develop/nurture strong relationships with all clients and facilitate internal communication across teams to continue driving success for all current customers.Maintain excellent communication with clients relating to product delivery and performance, supported by the generation and delivery of regular reports.Ensure client retention is maximized, as well as spearheading upsell opportunities by securing incremental dollars and cross-selling current clients.Attend client meetings and have strong presentation skills to showcase client performance.Develop and maintain necessary technical knowledge as well as a thorough understanding of TRG Screen’s suite of products to be the client’s trusted point of contact throughout the campaign’s full lifecycle.Work closely with members of the operations, client success and relationship management teams to identify and advance any opportunities to improve the performance of our products.Provide proactive insights and success metrics to clients both during and after the campaign, to build relationship and ROI.Ability to adapt and adjust the strategy with the customer, revisit objectives and gain insights from pre and post evaluation and return on investment analyses to ultimately incorporate learning into the future revenue strategy.Perform market data analysis and other duties as requested in both financial and legal entities.Partner with all departments to manage and nurture client relationships and client satisfaction from pre-to post sale including RFP creation, determining client goals, asset management, and delivery.Analyze data and trends and proactively offer recommendations and solutions to upsell and renew existing clients with innovative ideas that focus on growing business.

Greater Minneapolis-St. Paul Area

Responsible for planning, scheduling, coordinating, organizing, client-training and leading all aspects of business performance software implementation projects on both new and existing client project efforts.Lead the capture and documentation of project requirements.Develop and manage project plans to ensure the timely completion of implementations.Maintain project documentation, issue management, change requests and change management.Hold team and client status meetings to provide visibility to the projects progress, deadlines, objectives and issues.Liaise between the customer and internal teams.Develop & maintain content for presentation of software to prospects, current clients and internal staff. Conduct Community Webinars, training sessions, workshops etc.Proactively drive adoption, usage, net retention, and renewals by optimizing customer experienceAct as the connecting thread for internal teams with the customer across the customer journeyDrive customer advocacy in resolving customer issues from acquisition to adoption to use to value realizationServe as a trusted adviser and advocate for clientsMonitor and maintain customer health statusEducate clients on business value of solutionsAid customers in usage and value realization of solutionsPartner with Account Executive(s) in preparing and conducting quarterly business reviewsUtilize voice of the customer to inform product roadmapsProvide clients transparency on status of issues/requestsAssist with resolution of customer support issues

Greater Minneapolis-St. Paul Area

Provide software training using a variety of delivery methods, including web-based, face-to-face, and telecommunications.Develop, Update & Publish Training Materials via Online Resources for clients.Coordinate New Customer Implementation & Coordinate & complete Client End-To-End Training in accordance with software process.Served as the Subject Matter Expert and Project Coordinator for partner services & features in the software. Responsible for implementation, training & coordinating externally & internally for all OCP (online course provider) partnerships (World Education, Pearson, ProTrain & UGotClass). Assumed role as project coordinator to implement, configure, train, and follow up with feedback and correction of any errors during the integration phase.Meet or complete monthly and quarterly goals as stated to achieve annual team & company goals. Develop a working relationship with additional departments within organization to support & utilize shared knowledge & problem solving.Contributed to team efforts toward customer site review & presentations to clients to ensure software satisfaction. functionality & retentionCreate & maintain customer self-help tools within software such as QRA (quick reference aids, video recordings, online training sessions…etc.)Responsible for documenting core internal processes for the Implementation Team Facilitate problem solving solutions & trainings using remote server assistance (Citrix: GoToAssist, GoToMeeting & GoToWebinar, Skype for Business)Proven strong Consultative Skills as project coordinator & trainer for the Alaska School SystemSuccessfully managing both Full Integration and Multi-School Implementations to our software (Alaska University, Parkland University and Virginia School Systems)Effectively hold the role of CPP (Certified Program Planner) and hold a Certificate as a Service Desk ProfessionalServe as backup Technical Support to our Customer Support Team

Greater Minneapolis-St. Paul Area

Collaborated with all stakeholders on the implementation of new airline clients including SkyWest, Pinnacle and Atlantic Southeast AirlinesCollaborated & managed the Integration of historical data, application setup/testing, invoice UAT and customer satisfaction meetings.Responsible for submitting, approving and auditing weekly airline accounting invoices Coordinate and collaborate on ALL airline client inquiries, metrics & satisfaction surveysAnalyze, approve and remit monthly room requirement to nationwide vendorsAssist in reconciliation process with internal billing department.Apply and approve adjustments on weekly invoice involving tax errors, rate errors, exemption errors.Managed regular reviews & collaboration meetings with with client and relevant stake holders (C level executives)Review, document and track all complaints from airline crew regarding hotel & transportation accommodations.Process and maintain daily crew sign in sheets for Pinnacle Airlines, ASA, Champion Air, & Express Jet.Continually Assist and support other account managers and assistants with daily billing needs and inquiries.Properly assist hotel and transportation vendors in reconciliation of their accounts.