• Business as usual activitieso Check work allocation of installation, service/maintenance to service supervisors.o Keeping track of the services rendered to the customer on their registered service request through CRM and ensuring time bound service to the customer.o Compiling feedback and review work completion status from supervisors.o Monthly service report generation against the allocated service calls. o Coordinate support, organize and provide resolution on technical issues.o Keeping track of service status on incoming and outgoing hardware. o Attend monthly meeting for review of services rendered to clients and looking into gaps for further improvement in service.o Drafting Service Level Agreement (SLA) and pricing for maintenance of system also renegotiating and renewing of SLA on expiry.  Project Implementation o Collection of authenticate relevant data’s for incorporation in new system.o Providing training to staff on CRM software and its operation. o Management of data residing in CRM software.o Monitor data input in CRM software and rectify wrong inputs.o In case of system failure coordinating with the SAAS provider (ASP) and correcting the problem.o Site survey for new projects, to identify feasibility and quantity required for developing and deployment of CCTV System, Fire Safety System.

Business as usual activitieso Arrange work schedules, coordinate workflow and review completed work. o Manage new implemented system documents & inventory record.o Coordinate support, organize and provide resolution on technical issues.o Website management and Email administration.o Monitor and report contractually agreed search engine optimization key word results for the training institute.o To identify and resolve the problems occurring in applications, coordinate with vendors responsible in providing the service cover.o Attend bi-weekly meeting to support the management team in operational improvement initiatives.o Special classes to students on technical infrastructure creation and management.o Monthly report generation of different departments and analysis of generated report. Project Implementation o Involved in project life-cycle from conceptualization to implementation including gap analysis of the existing system. o Analysis of new technology and identifying areas where to implement if required.o Involved in sourcing phase and vendor evaluation, selection process. o Involved in Price and terms negotiation, check inventory control and management, and supplier payments.o Accountable for End to End Application testing, User training and manage the implementation of the application.o Accountable for review and finalization of service expectations and change control for implemented applications.o Outsource resources & manage vendor records along with information details

 Provide support on technical issues related to infrastructure  Involved in Software Installation and software upgrades in Zee Interactive Learning System Ltd , Workstation maintenance, IP compiling, Imaging the devices and creating Roles and Users on Server for new recruiters Deftly managed the workflow and ensured service delivery at all times Conducted Corporate trainings Handled technical recruitments Accountable for creating/Updating business and technical documentation for client’s of Zee Interactive Learning System Ltd and disseminated as needed. As a core member of the team, handled Training and Software Requirement Queries of customers. Worked within defined Service Level Agreement for call from customers / partners of Zee Interactive Learning System Ltd.