Anindya Bhattacharjee Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Leading Products and Solutions across Telecom and Retail:o Driving Customer 360 platform for Telecom, Customer Care Transformation, Service Optimizationo Driving AI Transformation in Retailo Driving Gen AI product prototypes and exploration of Agentic frameworks

Mumbai, Maharashtra, India

Driving Artificial Intelligence and Machine Learning products & solutions across industries o Building smart agents with Large Language Models. Exploring both open source and proprietary models and technologies for a portfolio of use cases. Leading the product and data science tracks.o Leading the development of AI Doctor (AI-based, pre-clinical diagnostic engine): Product strategy, design, algorithm improvement and go-to-marketo Consulting on the development of an event-driven “data-to-insights-to-action” operating system that can be used by businesses across industrieso Supervising development of machine-learning solutions on customer and network use cases for Telecomo Liaising with the government, industry players and technology providers for product adoption and reacho Collaborating with business and function leaders on AI awareness and opportunity exploration for AIo Contributing to team expansion, capability development and growth

o Mentoring/Teaching students of the PGP-AI and Data Science program: Statistics, Machine Learning, AI for Managerso Guiding students on their capstone projects to create viable products and solutions for Indiao Developing the PGP-AI and Data Science program strategy for the futureo Developing partnerships with Industry or other instituteso Participating in outreach activities

o Defined and led planning and execution of key strategic initiatives for India Region with all Heads of Departments in conjunction with HQ/ Global strategy teams. Led Affordability, Loyalty program and special projects for Indiao Led key strategic initiatives with large partner institutions and other country teams. Led strategic partnerships on Android ecosystem growth and with Indian businesses on affordability and Loyaltyo Managed the India strategy team members and built collaborative partnership with Global Headquarterso Worked with functional leaders to develop standard processes, workflows, tools, analytical dashboards and management information systems. Evaluated process improvements and feedback loops, worked with partners/IT to re-engineer critical processes and make them future-ready o Led regular business and operational reviews e.g. weekly/ monthly departmental progress updates, competition and partner updates, forecasting and KPI management

Mumbai Area, India

o Led the adoption of AI/ML methodologies for various customer, network and operations use cases. Helping various business functions leverage the power of AI/ML for effectiveness and efficiency improvemento Led AI/ML use cases for revenue impact: Customer Churn prediction, Network experience analysis, Customer segmentation, Usage prediction, Route optimization, Fuzzy text matching to identify prospective acquisition base, Fiber trial fraud analysis, Detection of anomalous behaviour, Causal impact of customer interventionso Built C360 - a customer insights platform with all customer touch points with Jio (demographics, usage, recharge, network experience, app usage etc) for segmenting, generating insights and customized targeting. The key components were Data Pipeline, Machine Learning Pipeline, Presentation Layer/UIo Built N360 - a network insights platform that tracks the network experience for every customer at every network cell at every hour of the day, comprising coverage and quality metricso Developed models to explain network/device experience and identify critical network factors for actiono Designed recommendation frameworks/models for telecom products and content (media applications)o Founder member of Community of Practice on AI/ML and Data Science for Skills Enhancement, Business Problem Solving, Platform Development, Research and Product Innovationo Customized a facial recognition model for access managemento Led joint projects teams with AI/ML vendors and evaluated their solutions/platformso Liaised with experts from India/US academia for partnerships on AI workstreamso Leading projects covering: classification, regression, clustering, anomaly detection, image recognition, text analysis/similarity and causal analysis. Exploring and exploiting conventional machine learning methods and neural nets, CNN, LSTM, SVD etc. Technology landscape involves python, spark, sql, various big-data technologies and dashboarding tools

Mumbai Area, India

o Set up the business operations centre involving process, dashboards/KPIs, people to help customer acquisition pan Indiao Created the managing systems (dashboards, operating rhythm) to drive acquisition of HNI customers through Jio Link (Broadband internet device for homes) and the Youth segmento Prepared the Go-to-Market strategy and playbook for the Enterprise Client segmento Co-created the 4G device sales plan and strategy for the portfolio of handsetso Ensured mobile number and SIM availability PAN India, removed bottlenecks and set up the Operations Centre to ensure seamless availability for onboarding at record speed. Worked with regulatory, sales, supply chain, technology and customer service teams to achieve thiso Created the methodology to improve effectiveness of in-store salespersons including: redeployment, operating rhythm and performance improvemento Defined and setup the analytics reports to monitor the test launch among employees and friendly customers

Mumbai

Part of the chairman’s core team managing the launch of Reliance Jio, the digital services company spanning 4G connectivity, devices and applications o Prepared the customer acquisition strategy for the premium/HNI segmento Monitored and reported the nationwide operationalization/launch readiness for the leadershipo Co-designed the accelerated design workshop to identify strategic initiatives towards the launch o Laid down the framework to prioritize and execute various initiativeso Prepared the plan for a series of leadership events for accelerated cascading of business priorities/knowledge to the entire geography organization spanning 28 states and more than 1000 execution centreso Led the set-up and operations of the pan-India drive test initiative to test the network from end-user perspective; Set up operations involving a team of over 3000 personnel and achieving over 1 lakh KM of drive & data collection dailyo Prepared the training plan for 75000 employees and partners for the launch of the devices business• Created an approach for creating a Business Command Centre to improve operations for one of the largest retail chains in India covering KPIs, Dashboards, org. design and process for preemptive response to possible issues

Mumbai Area, India

o Designed the methodology for future business-scenario building under uncertainty for a major Paints company in India which helped in creating their business vision and sales staffing strategyo Designed the approach for optimizing the product/SKU mix for an FMCG major at a distributor level for sales uplift. The engagement was delivered as a proof of concept in association with a data analytics firmo Conducted current state analysis and future state design for restructuring the procurement function of an Indian conglomerate and an Oil and Gas major including the design of a shared service center and cost reduction initiativeso Formulated broad guidelines for “Innovation management” for an Indian FMCG major for rationalizing the key performance metrics to track Innovation in the client organizationo Created the solution approach for creating the Key Performance Indicator frameworks for an Indian FMCG major. Designed the dashboards for the client leadershipo Managed a social media audit for a major Indian battery and lighting-equipment manufacturer

o Collaborated with Business Owners to formulate marketing strategy and managed campaigns for Capgemini Netherlandso Defined the Balanced Score card for each program and metrics for ech online/offline campaign to monitor performanceo Led marketing programs (Mobile solutions, Innovation) aimed at a key global client and for the Application Testing service line over various digital and offline channels (social media, account portals, events, physical mailings)o Led market research for Capgemini Netherlands producing annual positioning papers for the firm with recommendations for the Leadership on overall strategy. Produced specialized research reports covering competitive intelligence, strategic alliances and industry trendso As a Part of Capgemini-Business-Services Strategy Group worked on client centricity and people development initiatives. Mentored colleagues

o Worked in the KPMG International Global Enterprise Architecture team (role outsourced to TCS) managing development and rollout of IT standards for all country firms. Designed Standards life-cycle processes and liaised with Technology Officers from all KPMG country firms to help Standards roll outso Supervised pilots for setting up other KPMG projects for TCS. Developed initial workflowso Worked on high impact bids and provided market research inputs. Did market studies for growth initiatives for TCS in EMEA geography covering market trends, competitive intelligence etc

Master Of Business Administration (Mba), General Management

Silver Medallist with a place on the Director's Honour Roll. Special interests in Strategic Management, Economics and Marketing

Bachelor Of Technology (B.Tech.), Electrical Engineering