Aniqa Ahmed Email & Phone Number

- Ensure consistent top-tier customer experience; by redefining and driving an integrated view of CX insights - Report weekly KPIs to leadership, offer meaningful insights to achieve monthly targets - Utilize SQL, Redash & Python to derive results and create actionable pipelines for continuous process improvements and operational efficiency- Work cross-functionally to drive preemptive customer experience improvement actions through product, infrastructure, policy, and on-ground… Show more - Ensure consistent top-tier customer experience; by redefining and driving an integrated view of CX insights - Report weekly KPIs to leadership, offer meaningful insights to achieve monthly targets - Utilize SQL, Redash & Python to derive results and create actionable pipelines for continuous process improvements and operational efficiency- Work cross-functionally to drive preemptive customer experience improvement actions through product, infrastructure, policy, and on-ground operations- Provide high-level advanced triage support to stakeholders, business partners, product teams, engineering teams and collaborate for issue resolutions and features enhancements- Build interactive visualizations(using Excel, Tableau, Python & Powerpoint) to analyze trends and identify key areas for improvement in respective metrics- Collaborate with operational managers to document project requirements and constraints; conduct deep dives into database systems throughout various project phases- Lead teams in Pakistan and across the Gulf to design actionable data models and pipelines for achieving global KPI targets Show less

Karāchi, Sindh, Pakistan

- Ensure revenue targets are consistently met and 98% uptime is maintained, protecting the organization’s revenue- Fulfill client requests, resolve application and performance irregularities, all within committed SLAs- Perform comprehensive root cause analysis to guide operational measures for future mitigation- Create and maintain comprehensive project documentation, and report project health and timelines to leadership- Manage and resolve AI-product, telephony, database… Show more - Ensure revenue targets are consistently met and 98% uptime is maintained, protecting the organization’s revenue- Fulfill client requests, resolve application and performance irregularities, all within committed SLAs- Perform comprehensive root cause analysis to guide operational measures for future mitigation- Create and maintain comprehensive project documentation, and report project health and timelines to leadership- Manage and resolve AI-product, telephony, database, infrastructure, and network-related issues at the customer end; ensure timely resolution with transparent communication- Collaborate with technical and engineering teams to address production issues, support clients through internal processes for smooth project deployments and operations- Identify, troubleshoot, and analyze production issues via historical database records (SQL), and derive meaningful insights using Python and MySQL- Manage and execute ad hoc reporting requirements, analytics, and root cause analyses, and communicate findings to stakeholders and business leaders- Familiarity with Oracle Linux and DevOps Containers/dockers Show less

Karāchi, Sindh, Pakistan

- Provided initial assessment of urgency and business impact on all support helpline calls and emails - Analyzed recurring production issues; highlighted areas of improvement to ensure optimal systems performance with least impact to revenue- Account Lead: analyzed documentation and technical acumen of support personnel; shared feedback & conducted training sessions- Worked cross-functionally with AI, ETL, infrastructure, DevOps and network team in research, diagnose and then… Show more - Provided initial assessment of urgency and business impact on all support helpline calls and emails - Analyzed recurring production issues; highlighted areas of improvement to ensure optimal systems performance with least impact to revenue- Account Lead: analyzed documentation and technical acumen of support personnel; shared feedback & conducted training sessions- Worked cross-functionally with AI, ETL, infrastructure, DevOps and network team in research, diagnose and then mitigating issues identified- Performed quarterly analytics on software and system performance, outage and revenue data to extract macro-scale key learning - Tracked and managed projects of automation and continual improvement initiatives- Performed initial troubleshooting using SQL to identify the root cause of incidents by systematically eliminating possible causes Show less

Karachi

During my internship at PIA, I was shown different parts of avionics department i.e. electrical, instrumentation, safety, radio overhaul and base maintenance (isphani hanger) in which I observed testing and repairing of various machines. At the end of internship I submitted the report stating my learnings.

Master'S Degree, Data Science

Bachelor Of Engineering - Be, Telecommunications Engineering, Cgpa - 3.54

Activities and Societies:

Fsc, Pre-Engineering, A-1

Matriculation, Science, A-1