Abdul Aniq Sufi Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

- Evaluating Service Advisor performance by monitoring communications with customers and system operations - Provide constructive feedback to Service Advisors, Team Leaders and Managers regarding communications, processes and systems - Lead or participate in service quality and workflow improvement initiative - Work as part of a high-performing team, supporting and helping colleagues and Team Leads as required - Advocate the Trip.com culture both internally and externally - Assist with ad hoc projects, as assigned

Malaysia

-Part of the Complaints Team (L2 Escalation Team)-Resolving escalated customer concerns and complaints from customer service advisors and team managers by creating positive experiences.-Utilizing strong communication skills to connect with customers and negotiate when necessary.-Consistently following up with customers until their concerns are fully resolved.-Identifying operational issues and cooperate with other teams/departments to improve Trip.com’s products and services.-Assisting with any ad hoc projects and tasks from the Customer Success Manager/Group Manager-Weekly meetings with Quality Control team on proceduralprocesses and case handling/workflow

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Answering partner enquiries Problem solving: > Handlings Emails, Voice (calls), Chat, all Margin Point related activities (including proactive and reactive tasks). > Assess problem accurately, first contact resolution, meet & drive KPIs set by the business, appropriate problem solving, articulate resolution to partner, survey sending, handling escalation, partner education, etc.> Investigations – Finance, IT and connectivity related issues, calculations> Handling complaints> Saving a product to be elaborated further - APS, availability, pricing action, cooperation; brand / goodwill building> Provide assistance to Partner Services teams with solving partner enquiries and other related tasks> Communicate with other departments (CST, Finance, etc.)> Proactive work to change to tactical project work (Margin points related)> Make suggestions for changing procedures and creating processes based on cases handled> Participate in weekly meetings / team meetingsto assign task, discuss team performance and prepare slidesannouncements, reminders and knowledge sharing> Participating in refresher sessions o Training and self-learning about systems and processesIdentifying training needs, refreshing knowledgeWorkshop, share case studies, processes

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Able to get closure 20-25 cases a day (handling average 10-20 calls a day and 50-80 emails a day)- Delivering excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).- Professionally handle high volume of inquiries from clients and customers.- Accountable for meeting individual (KPIs) and team goals.- Understanding and delivering business strategies and improve customer services through the execution of self-service.- Continuously identify work process improvements.- Communicating to Team Leaders and (or) Manager.- Performing office-based administrative duties whenever required.- Demonstrating high degree of integrity and confidentiality– Maintaining confidentiality of customer information at all times.- Taking ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Team/Shift leader Customer Service based in Kuala Lumpur International Airport.Managing a team and assigning them roles on a day-to-day basis (sample runner, registration, ushering passengers and promoting RTK Saliva to on-arrival passengers.)Liaising with the IT department for tech difficulties at station.Liaising with Medical Lab Tech team with customer results and status.In-charge of opening and closing of sales and updating to sales director for station in charge.In-charge of VIP registration, customer service and PCR/RTK flow process. (Diplomats, Ministers, Influencers etc)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

In-charge of passengers at first port of entry in airport.Registration of PCR tests for quarantine passengers back in covid period.In-charge of PCR and RTK, documentation of Langkawi travel bubble and Vaccination Travel Lane (Singapore business and first class passengers).Handling documentation and procedure for first-hand positive passengers at immigration, ambulance fee and quarantine venue for international passengers.Handle pax inquiries through Hotline number. (calls, live chats and emails.)Handle pax inquiries face to face on a daily basis.

Subang Jaya, Selangor, Malaysia

- Handling office documentation and in‑charge with company stock.- Constantly communicating with electrical engineers of the company and head of accounts.- Assigning stock to be sent out to customers.- In‑charge of company HR claims and employment as well.

Bandar Sunway

Sales representative in Sunway Pyramid.Liasing and answering to inquiries of customers in accordance to their needs.

Acca, Accounting

Cat-Acca, Accounting And Finance