Abdul Aniq Sufi Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

- Evaluating Service Advisor performance by monitoring communications with customers and system operations - Provide constructive feedback to Service Advisors, Team Leaders and Managers regarding communications, processes and systems - Lead or participate in service quality and workflow improvement initiative - Work as part of a high-performing team.

Malaysia

-Part of the Complaints Team (L2 Escalation Team)-Resolving escalated customer concerns and complaints from customer service advisors and team managers by creating positive experiences.-Utilizing strong communication skills to connect with customers and negotiate when necessary.-Consistently following up with customers until their concerns are fully.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Answering partner enquiries Problem solving: > Handlings Emails, Voice (calls), Chat, all Margin Point related activities (including proactive and reactive tasks). > Assess problem accurately, first contact resolution, meet & drive KPIs set by the business, appropriate problem solving, articulate resolution to partner, survey sending, handling.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Able to get closure 20-25 cases a day (handling average 10-20 calls a day and 50-80 emails a day)- Delivering excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).- Professionally handle high volume of inquiries from clients and customers.- Accountable for.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Team/Shift leader Customer Service based in Kuala Lumpur International Airport.Managing a team and assigning them roles on a day-to-day basis (sample runner, registration, ushering passengers and promoting RTK Saliva to on-arrival passengers.)Liaising with the IT department for tech difficulties at station.Liaising with Medical Lab Tech team with customer.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

In-charge of passengers at first port of entry in airport.Registration of PCR tests for quarantine passengers back in covid period.In-charge of PCR and RTK, documentation of Langkawi travel bubble and Vaccination Travel Lane (Singapore business and first class passengers).Handling documentation and procedure for first-hand positive passengers at.

Subang Jaya, Selangor, Malaysia

- Handling office documentation and in‑charge with company stock.- Constantly communicating with electrical engineers of the company and head of accounts.- Assigning stock to be sent out to customers.- In‑charge of company HR claims and employment as well.

Bandar Sunway

Sales representative in Sunway Pyramid.Liasing and answering to inquiries of customers in accordance to their needs.

Acca, Accounting

Cat-Acca, Accounting And Finance