Documenting test cases for Accounting Software. Retesting them and exploring the area for bug identification, areas for improvement. Performance test on Lambda. Coordinating with QA Lead on the analysis and scheduling task on JIRA. Skills: Jira · Manual Testing · Test Automation · Test Planning · Test Cases · User Acceptance Testing · Regression Testing · System Testing · Test Strategy · Software Testing · Test Equipment · Functional Testing · Usability Testing · Test Execution · White Box… Show more Documenting test cases for Accounting Software. Retesting them and exploring the area for bug identification, areas for improvement. Performance test on Lambda. Coordinating with QA Lead on the analysis and scheduling task on JIRA. Skills: Jira · Manual Testing · Test Automation · Test Planning · Test Cases · User Acceptance Testing · Regression Testing · System Testing · Test Strategy · Software Testing · Test Equipment · Functional Testing · Usability Testing · Test Execution · White Box Testing · Black Box Testing. UI/UX testing.REPORTS TO - Abhik Mukherjee Show less

Worked on Zendesk/Freshdesk tickets, and Chat support queries on Tawk tool related to cloud accounting software - Surf Accounts, Surf Accounts, Surf Accounts Production, Surf Payroll. Handling escalations on support queries. Ticket replies, training and coaching. Client Interaction. Approve, manage, and lead training for team members. Provide assistance/support to other areas of the business. Provide training and development of direct reporting staff with coaching to improve performance and to… Show more Worked on Zendesk/Freshdesk tickets, and Chat support queries on Tawk tool related to cloud accounting software - Surf Accounts, Surf Accounts, Surf Accounts Production, Surf Payroll. Handling escalations on support queries. Ticket replies, training and coaching. Client Interaction. Approve, manage, and lead training for team members. Provide assistance/support to other areas of the business. Provide training and development of direct reporting staff with coaching to improve performance and to assist in their own development. Work with quality management team to drive continuous improvement in the email support process. Manage all day-to-day aspects and activities for the department, including planning, coordinating staff training, managing performance to meet service level agreements. Establish, track and report on metrics, key performance indicators for individual and group performance, and project status. Performance Management (expectations, roles, standards, monitoring, coaching, feedback, scorecard) Staff Development / Training / Knowledge Mgmt. TNA, Shrinkage, TNI, TTT. Skills: Team Handling, Change management CRMREPORTING MANAGER's - Dipak Guharay, Melissa McNeill, Michaela Greene Show less

Handling International Business Clients from APAC-Australia for fixing up appointments and educated the needs of GLL and SEO for business benefits. Leading the entire team of Outbound salesClosing DealsTo build data for a category that would be used by the consultingteam, perform primary and secondary research to acquire reliableindustry facts and knowledge.REPORTING MANAGER - Ankita Roy, Sandeep Saha

Appointed as Senior Logistics Service Executive for tracking shipments and resolve delivery issues. Work closely with Production Supervisor, Shipping Operations. Managing Service Level Agreements -Creating Dispatch Orders -As a managed services provider specializing in post-sales supply chain services and providing back-office support services such as managing dispatch, track and trace, collecting proof-of-delivery, invoice… Show more Appointed as Senior Logistics Service Executive for tracking shipments and resolve delivery issues. Work closely with Production Supervisor, Shipping Operations. Managing Service Level Agreements -Creating Dispatch Orders -As a managed services provider specializing in post-sales supply chain services and providing back-office support services such as managing dispatch, track and trace, collecting proof-of-delivery, invoice management, auditing and carrier onboarding -Presentation & engagement -Team with channel partners to build pipeline & close deals,PROCESSES/CAMPAIGN'S : AUSTRALIAN TELECOM NAMELY : Ourtel Telecom, Telco Blue, Gazal Telecom, NBT (Next Business Telecom), Neighborhood Energy (Australian Energy & Utility Process)REPORTING MANAGER - Ashlee D'Cruz Show less

Handling Queries, Billing and Assisting In Regards to Cashless Benefits and Billing queries.1. RECEIVING INTERNAL CALLSWishing the caller in a pleasant and helpful mannerConnecting to the various departments of the hospital to numbers and extensions.Giving information about:-a) Doctors numbersb) Ambulance numbersc) Hospital numbersd) Surfing the net for various institutes, hotels, hospitals numbers.e) Informing various departments about meetings, appointments and… Show more Handling Queries, Billing and Assisting In Regards to Cashless Benefits and Billing queries.1. RECEIVING INTERNAL CALLSWishing the caller in a pleasant and helpful mannerConnecting to the various departments of the hospital to numbers and extensions.Giving information about:-a) Doctors numbersb) Ambulance numbersc) Hospital numbersd) Surfing the net for various institutes, hotels, hospitals numbers.e) Informing various departments about meetings, appointments and trainingsf) Maintaining various on-call lists of doctors and other departmentsg) Informing OP GREs roster, and other communication about and within the hospitalh) Carrying out announcements2. RECEIVING EXTERNAL CALLSWishing the caller in a pleasant and helpful mannerPatiently listening to patient queries, vendors and other corporate calls so as to understand which department to connect to.Customer Care- providing information about the hospitals facilities, if the respective department is unable to receive the call.Giving road direction about the hospitals location and address to new potential patients.3. UPDATION OF SOFT AND HARD BOARDSoft Board-a) Putting up latest notice from different departments of the hospital (e.g., non availability of doctors, etc.,)b) Maintaining on call roster of Manager on Duty, A.C. plant, technicians, anesthesiologists, on call doctors and other hospital related circulars. (e.g., changes of numbers, advertisements and events related to the hospital, packages etc.Hard Board-a) Updating clinical extension numbersb) Top management important numbersc) Doctors room extensions.d) Secretary numbers and on call numbers.4. MAINTAINING :-Various filesNote booksUpdating listsNames of staff of the different departments of the hospitalHandover Copy5. DURING NIGHT SHIFTS :- Maintain the transport department:-a) Recording patient movementb) Instructing transport & housekeeping to various departments as required. Show less

Fielding all incoming help requests from clients via telephone and/or emails in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information and nature of problem or issueWorked for Wipro's project with Hewlett-Packard to provide technical support to the end user of the HP made laptops.Handling grievances & complaints of customers of UK based telecom service provider TalkTalk.REPORTING MANAGER - Ayan… Show more Fielding all incoming help requests from clients via telephone and/or emails in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information and nature of problem or issueWorked for Wipro's project with Hewlett-Packard to provide technical support to the end user of the HP made laptops.Handling grievances & complaints of customers of UK based telecom service provider TalkTalk.REPORTING MANAGER - Ayan Mukherjee Show less