Focus areas :- Manage large operation across the globe- Manage multiple Innovative & Complex futuristic projects- Build up a strong cross functional team- Process Excellence- Strategy- Innovation- Budget and Cost- Vendor Management- General Management

• Responsible for large pool of resources and ensure consistency across policies, procedures and operating standards• Manage multiple & complex projects span across different geographies. • Create and deliver operations plan to ensure the operations function delivers the business priorities; focus on continuous improvement, operational efficiencies, cost reduction• Review production schedule with program managers and vendor teams• Manage complicated and conflicting agendas; able to balance detail and big picture; manage tactical day-to-day tasks when necessary• Continue to develop technical expertise, and share with the broader leadership team• Provide global direction and develop teamwork utilizing sound operating principles, to attain short term & long term operational goals• Worked closely with key personal and management to provide high quality strategic leadership, implementing plans and policies• Directing, leading & motivating workforce and imparting continuous on job training for accomplishing greater operational effectiveness / efficiency.

• Responsible for Operations and Content Management for South Asia region and reporting to South Asia Director• Set up full fledged operations in 40 offices & home offices across major cities and manage a huge resource pool (800+ members) including contractors• Product Head for Pan India “House Addressing (Point Address)” product that enables maps to navigate till individual’s door step• Responsible for Planning, Budgeting and Execution of several projects in Street Navigation Map, Point of Interst (POI), Transit and Rich Contents.• Define the Strategy & product roadmaps while closely work with Sales, Marketing & TCS team• Lead the effort to build relationship with Govt./PSU/Private organizations for sourcing Content data• Ensure the Quality of the product by regorious “Ground Truth” activity in across region• Lead efforts in ensuring operational excellence, client satisfaction, shareholder profitability, overall achievement of company objectives and strong governance that resulted to growth in positive financial results quarter by quarter• Expert in ISO processes and continuous improvement of operational processes (Kaizen, Agile, Lean, Six Sigma) in organization. Achieved 12-14 % operation improvement in last 3 consecutive years• Developed a strong Vendor Management processes within operational structure in short span of time• Established and cultivated strong working relationship with staff through multiple touch points and discipline within internal communication, which increased employee engagement and decreased attrition by 50% in 2014• Successfully built and manage a “Super Strong” User Community consisting of 5200+ active members and 350+ Colleges/Universities across the country• Closely work with cross functional and top management teams based in Chicago, Berlin and Singapore offices

Operations Management –- Managing India operations consisting 3 regional offices, 12 branch offices & 800+ members spread across different geographic locations- Ensure that the performance parameters like productivity, quality, reliability, cost reduction, energy reduction etc. are met as per the Company’s business plans- Successfully implemented continuous improvement of operational processes (Kaizen, Agile, Lean) in organization - Formulate and ensure implementation of Operations strategy in line with business strategies of the Organization- Developed a strong Supply Chain & Vendor Management processes within operational structure- Close coordination APAC team (Singapore) & budget estimation and forecastingProduct Management –- Solely responsible for planning product strategy and road map, according to market competition for product (PA) for India.- Vital role in define the product specification and provide local flavor in the product.- Key role in product development by researching current and future demands for said product.- Within a year become leader in the market in terms of quality and coverage.- Play a vital role in provide product marketing support and coordinated with third parties to develop business relations and partnerships.- Researched, determined and recommended prices for new products based on goals, forecasting and product profitability

• Worked with Intec for 5.5+ years with well-demonstrated and consistent success in improving business and met defined objectives of organization.• Increased the overall profits by 3.2 folds and expanded team size to 8 folds within 18 months.• Started as the earliest employee with the company and heavily contributed at each step of growth & improvement of a start-up to a successful & mature organization with 360+ employees within 3 years.• Won and kick-started multiple short and long term engagements onsite in US / Europe. Made a full-fledged office in Austin, Texas• Successfully headed Global Business to help win new business by farming existing customer and hunting new prospects/leads in collaboration with Sales team.• Implemented newer technologies and re-designed business workflow implementations that decreased costs, improved performance and had positive impact on the bottom line for various customers as well as in-house.• Oversaw the operational activities and services delivery challenges as well as the alignment of workloads with the available resources to provide cost effective and high quality service in service-level agreement (SLAs) and timelines. • Consistently recognized as a top talent for exceptional contribution to organizational objectives and living company values.

- Successfully completed several concurrent projects in different Geographic areas- Develop metrics to measure growth and performance of the department and implement continuous improvement process in department- Analyze, understand and maintain all Client Service Level Agreements (SLA)- Acted as Single point of Contact for various Govt. & Private projects- Ensure compliance of Quality Management System and implement the corporate directives- Introduce innovative initiatives in Operations to meet or exceed the targets set by the management with regards to Client requirements