Anirban D. Email & Phone Number

Bengaluru, Karnataka, India

- Developing and implementing program strategies and objectives achieving a 80% program completion rate and a 85% success rate. Monitoring the program process to ensure proper outcomes.-Incorporated stakeholder feedback to continuously improve process and product features, resulting in a (NPS) 60+.- Conducted user research and metric tracking to optimize a feature set that improved in-house productivity by 20%- Collaborated with sales & Marketing teams to develop effective training materials that drove increased product knowledge among staff members, resulting in 10% higher close rates.- Building consensus and navigating diverse stakeholder needs to design and deliver high-quality learning experiences, fostering strong collaborative relationships and driving program excellence- Orchestrated cross-functional workshops with 35 stakeholders to align on learning program objectives, resulting in a 20% increase in employee engagement and a 15% boost in retention rates.

Agartala, Tripura, India

- Spearheaded onboarding of new clients, enhancing service efficacy and bolstering customer base by 25%.- Led teams in centralised Operations and cross-functional teams to achieve on-time delivery rates of 95%- Planned customer roadmap to raise product penetration in diverse regions utilising customer feedback to identify bottlenecks and inefficiencies in the products and processes, contributing towards product development and Process excellence. - Coordinated with stakeholders to maintain product relevance and tracked KPIs & KRAs of 20+ ee.- Defined 2 Key metrics for product success and stakeholder satisfaction. Understood 400+ stakeholder needs and relayed actionable tasks to the product and the operations team to streamline communication and features by 15%.- Planned and executed a referral program for active customers that led to an increase in the new active user base by 29%.- Empowered 10 team members to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes by 15%.- Defined 2 Key metrics for product success by researching 400+ stakeholder needs and relayed actionable tasks to the product and the operations team to streamline communication and product.- Mentored team members on professional growth opportunities, contributing to enhanced team performance and a 25% increase in program completion efficiency.

Agartala, Tripura, India

Facilitated collaboration between senior management departments (finance, customer success) to onboard new clients & improve service efficacy, boosting customer headcount by 18%.Analyzed financial reports & dashboard recaps to identify product penetration/percentage in different regions, raising customer churn by 20%.Collaborated and drove alignment among Ops., sales, and product teams for the successful delivery of services with improved efficiency by 23%.Researched & mapped strategic plans between operations, sales and product teams to ensure the successful completion of services required.

Agartala, Tripura, India

I worked with data sets, formatting/analysing and generating reports off Zoho CRM as well as Excel sets not to mention working closely with in-house teams to ascertain clientele requirements and revenue generation with attention to product management and counselling. Ensured 25% increased customer retention and reduction in churn.

Agartala, Tripura, India

- Initiated IT projects by understanding user requirements and translating them into user-centric solutions.- Ensured scalability and future expansion readiness with a 100% client satisfaction rate through project management.- Exceeded customer expectations through meticulous data collection, proposal formulation, and production of comprehensive reports, driving modifications that enhanced project outcomes.- Orchestrated coordination among multiple teams, ensuring uninterrupted uptime, and achieving project goals.