Anirban Debnath Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

★ Developed PowerShell scripts to install OSI PI software that includes Data Archive, Asset Framework, Vision and Analysis and Notification.★ Developed PowerShell scripts that check infrastructure readiness and generate a csv file with the results.★ Created a dev/ test environment in AWS cloud to test PowerShell scripts. Service used, AWS VPC, AWS EC2, AWS Directory Service, AWS S3, Windows Server 2019.★ Collaborated with SCRUM master to create project iteration plan.★ Created a test strategy on how to execute IV, OV in Azure DevOps.★ Managed, maintained codes and project documentation through Azure DevOps.★ Mentored and guided employees to foster proper completion of assigned duties.

Bengaluru Area, India

★ Established cost effective offshore IT support team for a leading Danish pharmaceutical engineering consultant company with 90% (offshore) 10% (onshore) work-sharing strategy★ Hired and managed 12-15 L1 and L2 engineers for VM ware cloud support, application support and RPA development.★ Initiated service transition of IT service management from customer site to off-shore facilities which increased revenue by 25%. ★ Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit by 5%.★ Single point of contact for offshore delivery application support team.★ Worked in a stringent Service Level Agreement to support hyper care, handle production critical applications and manage customer escalations.★ Communicated organizational changes, project requirements among customers, support team and stakeholders to align efforts and goals.★ Conducted bi-weekly review meeting to monitor overall project performance and customer satisfaction score.★ Identifying and understanding business processes to manage RPA team to develop task BOTs.★ Led two RPA projects that saved 7,200-man hours in year 2019- and 3,600-man hours in 2020.★ Conducted one to one meeting to understand employee aspirations and align it with business requirements.★ Setting up team goals using Objective and Key results framework.★ Established relationships with key decision-makers within organization to promote growth and employee retention 100% (2018), 95% (2019), 100% (2020).★ Scored 87% in employee engagement survey in year 2018 and 92% in year 2019 highest in organization.

Kolkata, Bangalore

★ Led top-performing teams from different geographic area for implementing support operations.★ Assist Project Delivery Operations and advise leaders, managers, and teams to the best use of project management disciplines and approaches within a fast-paced, high tech environment.★ Facilitated business efficiency by implementing broad knowledge in technical documents, computer and software processes, and knowledge of ITIL.★ Developed/Automated reports using Advance Excel and over many KPI's for senior executive team and clients.★ Administration of project management framework and support the creation and improvement of processes, procedures, and tools.★ Consistent track record of delivering cost effective strategic solutions within the assigned budget.★ Proven experience of providing centralized financial, deliverable, operational management support to projects, across organization and making use of sharing information tools.★ Effective tracking and communication of project status and metrics.★ Identified CSI & SIPs with Lean and Six Sigma Team and implement automation for customer profitability improvement.★ Worked closely with Service Now app development team to prepare automated dashboard and setting up the tool for better customer experience and real time performance monitoring.★ Service/Project Health Management & Reporting.

Kolkata Area, India

★ Technical assistance to a 12-16 member L2 team to make sure on time resolution of the issue and avoid escalations.★ Created online training portal for new joiner using HTML, MS Visio, Power point etc. One stop information site for all project related information. Provided KT/Technical/Process training to newly joined team members.★ Created SOPs and Technical Runbook for supported applications.★ Responsible for handling technical escalations and provided RCA & CAPA to stakeholders.★ SPOC for all technical, functional issues in Knowledge Management portal.★ Analyzing technological changes to develop useful knowledge management support.★ Active Participation in Incident, Knowledge, Change and Problem Management activities.★ Performed BCP activities.★ Weekly Shift Management & Leave Management for the entire team.★ Training of Team members on new Areas of Work Left shifted from existing Level 3 teams.★ Worked as Project Management Officer where the job responsibility is to acquire all the project related information.★ Ticket audit on a weekly basis and published score to Management.★ Detail analysis of the incidents logged by the L1, L2 Analysts and provides reports to management in case of SLA breaches and escalation.

Kolkata Area, India

★ Worked as Service Transition Analyst to help creating AstraZeneca US Field Sales Application Support Desk.★ Helped project team in setting up the infrastructure (Systems, VLAN, VPNs, and Applications etc.).★ Procurement of Hardware and software from vendor, support function during project setup.★ Worked as L2 Siebel Admin and Oracle 11g Technical Analyst where primary responsibility was to resolve end user application issues, user management related issues & server related issues for a leading pharmaceutical company. ★ Analyzing and Understanding DB logs to find easiest way of troubleshooting.★ Database extraction and initialization.★ Monitoring jobs through Autosys.★ Worked on various client report creation in UNIX servers as a part of service request.★ Testing on XML content in test environment.★ XML content release on production servers.

Kolkata

★ Managed Operations Team with 18 engineers for extending front line technical support and maintaining technical resolution.★ Minimizing customer dis-satisfaction by proficiently handling escalated calls.★ Encouraging best practice sharing on the shop floor and conducting training to the technicians.★ Extending technical support and troubleshooting Networking and Hardware related issues.

Egmp, Executive General Management Program

Pgdba, Customer Relationship Management

Bachelor’S Degree, Computer Application

Activities and Societies: Music

High School, Science

Activities and Societies: Music, Drama