Customer Project Manager
Ericsson India Global Services Pvt Ltd
Noida, Uttar Pradesh
• Worked on implementation of Robotics Process Automation in Network Operations and Service Delivery using latest industrial technology Blue Prism.• Developed an automation strategy for systematically classifying automations into API Level Automation, Application-Level Automation and Surface Level Automation.• Worked on Business Analysis, Requirements Gathering, Risk Analysis, Interviewing Clients & SME’s and Stakeholders, Use-cases Documentation, Preparing Business Flows.• Delivered IaaS / PaaS program and major customer migration project.• 3 Months of International work experience as e2e project manager for Cable & Wireless where managing Fiber projects with scope, cost, time, quality, people, risk, resource, communication & stakeholder management from Initiation to till closure• 3 Months of International work experience as e2e project manager for EE UK (Everything Everywhere) where managing CS Core projects with scope, cost, time, quality, people, risk, resource, communication & stakeholder management from Initiation to till closure.• Successfully delivered many projects for different customers (core nodes, software upgrades, AVD implementation for Bharti India, NetScalar implementation for NBN Australia, One TM, WFM deployment for STC, Managed services for Telenor Myanmar, L3 support implementation for Liberty Global Netherland