I am a results-driven leader with Edinburgh MBA and 13+ years of IT experience, managing complex software engineering programmes and driving strategy and execution with customer obsession.After graduating in engineering, I began my career with IBM as a developer in India, serving global clients from different industries for nearly six years, gaining deep technical expertise. With two promotions in quick succession, I ascended to a Technical Lead role to drive development projects, including a stint in Finland. In 2015, I joined TCS and quickly advanced to Technical Project Manager, working mostly in the United Kingdom for retail and semiconductor clients.Progressing to Service Delivery Manager in the Netherlands expanded my scope to manage a $2.5m enterprise IT portfolio. My primary responsibility was to deliver SAP operations programme efficiently, managing a cross-functional team of 40+ engineers and reducing priority incidents by 50% within six months by proactively detecting system anomalies and effectively coordinating with users and the team.Also, I strategically led the enterprise IT services integration, collaborating with 100+ multi-disciplinary stakeholders, including developers, SMEs, managers, and external vendors. The boost in customer satisfaction index—from 82% to 97% within a year—due to seamless execution with minimal disruption and articulated communication underscores my ability to lead large teams across geographies and deliver value.Recently, I have completed my MBA at University of Edinburgh, integrating the Executive Leadership Programme at University of Oxford, for holistic understanding of management. Coupled with a deep passion for technology and innovations, the learnings at Edinburgh and Oxford—imparted by some of the best academic experts globally—have enriched me with invaluable knowledge, exposure, and networking.Overall, my 9+ years of leadership experience to manage complicated programmes, combined with my MBA, have equipped me with strong communication, analytical thinking, and problem-solving skills to make data-driven decisions. I am adept at building relationships with customers, managing stakeholders from diverse areas, and leading programmes from start to finish, with a passion to deep dive for operational excellence.In summary, I am seeking a leadership role in technology to leverage my skills and experiences, driving innovation and making a meaningful impact. At leisure, I enjoy reading, photography, and classical music.