Product Manager-I
Current• Product Development: Spearheaded the development of lending products by conducting business analysis, gathering requirements, and preparing comprehensive BRD/FSD documentation for loan origination, management, and collection systems.• Agile Project Management: Involved in all phases of the Software Development Life Cycle (SDLC) for agile projects, collaborating with development teams to ensure quality and timely delivery of products.• End-to-End Project Delivery: Managed projects from initiation to closure, including project planning, stakeholder management, and conducting steering committee meetings. Prepared and shared weekly reports with clients to ensure transparency and alignment.• Sprint and Release Management: Coordinated sprint deliverables, ensuring smooth deployments to UAT/prod environments and prompt resolution of client issues.• Customer Satisfaction Improvement: Enhanced customer satisfaction scores by resolving escalations efficiently, acting as the voice of the customer within the organization.• Analytical Reporting: Developed and maintained Power BI reports for Non-Banking Financial Companies (NBFCs), providing valuable insights and data visualizations to support decision-making.• Voice of the Customer (VoC) Campaign: Led initiatives to engage with senior client stakeholders, collecting feedback and communicating it effectively to product and delivery teams to drive continuous improvement.