Product Manager-I
Current- Product Development: Spearheaded the development of lending products by conducting business analysis, gathering requirements, and preparing comprehensive BRD/FSD documentation for loan origination, management, and.
- Agile Project Management: Involved in all phases of the Software Development Life Cycle (SDLC) for agile projects, collaborating with development teams to ensure quality and timely delivery of products.
- End-to-End Project Delivery: Managed projects from initiation to closure, including project planning, stakeholder management, and conducting steering committee meetings. Prepared and shared weekly reports with clients.
- Sprint and Release Management: Coordinated sprint deliverables, ensuring smooth deployments to UAT/prod environments and prompt resolution of client issues.
- Customer Satisfaction Improvement: Enhanced customer satisfaction scores by resolving escalations efficiently, acting as the voice of the customer within the organization.
- Analytical Reporting: Developed and maintained Power BI reports for Non-Banking Financial Companies (NBFCs), providing valuable insights and data visualizations to support decision-making.