Anirudh Singh Chauhan Email & Phone Number

Ahmedabad, Gujarat, India

Helpdesk: Taking care of all L3 escalations and working with helpdesk team in peak hours. Providing Training to helpdesk team on Servers, Workstations, Mac, Applications, Firewalls, and backup solutions.Project: Designing project plan, defining Scope of project, meeting with customers and vendors to finish project on time in Cloud and on-prem.Monitoring: Monitoring Network, Server and Backup logs and alerts in Datto PSA, NinjaRMM, ADdigy and MSP 360.Backup: Taking care of Backup configuration and monitoring in Datto BCDR, Servosity and MSP360.Maintenance: Scheduling firmware updates/upgrades on firewalls, Access Points and Switches. Taking care of Windows Server Updates and application deployment using Datto RMM Migration:Datacenter migration from VMware ESXi, Microsoft Hyper-V, and Citrix XenServer and Azure IaaS. VMware- VCenter Migration version 4 to 6.5, ESXi Upgrade, VUM upgradeCitrix – XenApp 4.5 to “Virtual App and Desktop 7” Migration on all Windows Operating systems (OS)File server Migration – From Server to server on all OS, Server to SharePoint tooSQL server Database Migration – On all OS and all MS SQL versionsActive Directory - Active Directory Role Migration on all OS including DNS and DHCPRemote Desktop – RDS Role migration on all OS including Print server roleFirewall Migration – Planned and migrated configuration between Meraki MX, SonicWALL, UniFi and Fortinet Cloud Experience:Microsoft 365, SharePoint AdministrationIntune Administration on Windows OS, Addigy administration for macOSEmail migration from Google, GoDaddy Federated, MS Exchange, 3rd party, Microsoft 365 Tenant to tenantManaging Compute resource in Azure including designing of vNet and subnetsVPN Gateway P2S, S2S and Inter-Site deployment and managementDesigning Storage solution using Azure File Share for VPN and Site to Site UsersDesigning Azure Virtual Desktop solution, daily administration and maintenance

(Remote)

Clients: RICOH Americas Corporation (Macon, GA, USA) onbehalf of DCM Infotech Ltd Key Result Areas:Providing support to Microsoft, VMware and Citrix productsDeploying and upgrading Windows servers and servicesTaking care of reporting and monitoring of Microsoft , VMware and Citrix infrastructure using PowerShellHelping developers to debug issues in applications and servicesPreparing technical documents and arranging training for L1 and L2 teamHighlights:Administered all vCenter related activities in 12 Datacenters in the USA, Canada, and Latin AmericaManaged all Citrix XenApp and XenDesktop 7.15 related escalations, Managing legacy XenApp6.5 Farm too

Ahmedabad Area, India

Providing support to Microsoft, VMware and Citrix products; acting as change coordinator for Citrix, VMware and Active Directory related activities for more than 800 clients in the USA having multiple site environmentHandling Tier3 escalations and high severity incidentsProviding MS Office 365 and Azure after migration support and administrationManaging storage activities in EqualLogic, Nimble and QNAP devicesManaging Veeam backups

Noida Area, India

• Providing support regarding Citrix, VMware and Microsoft products for US based clients. • Active Directory management, Replication Monitoring, DR Planning, FSMO management, DNS management, GPO Planning and Management• Coordinate with different groups on Citrix XenApp deployment related projects, Responsible for Migration of Citrix platform from 6.5 to 7.6, , Involved in Citrix XenApp maintenance / Daily activities, On boarding of new Citrix Servers• Worked on XenDesktop 7.9 deployment project.• Acting as a change coordinator for Citrix, VMware and Active Directory related activities for three clients in the USA having many domains and XenApp farms.• Designed, Installed, configured VMware ESX, ESXi within vSphere 5.5 and 6 environments with Virtual Center management, High Availability, DRS and deployed VMs and template, Worked on vSphere 5 migration, Working on daily vCenter activities and new hosts/servers build and upgrades• Software deployment on Windows Servers, NetBackup and TSM Backup failure troubleshooting• Working on Remedy OPASv2 and v3 for tickets regarding VMware, Citrix, Windows and Active Directory• Providing Training and documentation for Citrix, VMware and Active Directory.

Gurgaon, India

Providing Support to US based Client (RICOH USA) for Windows, AD, VMware and Citrix.• Active Directory management, Replication Monitoring, DR Planning, FSMO management, DNS management, GPO Planning and Management• Coordinate with different groups on Citrix XenApp deployment related projects, Responsible for Migration of Citrix platform from PS 4.5 to 6.5, Involved in three PS 4.5 farms merging, Involved in Citrix XenApp maintenance / Daily activities, On boarding of new Citrix Servers• Acting as a change coordinator for Citrix, VMware and Active Directory related activities for client having 15+ domains• Designed, Installed, configured VMware ESX, ESXi within vSphere 4 and 5 environments with Virtual Center management, High Availability, DRS and deployed VMs and template, Worked on vSphere 5 migration, Working on daily vCenter activities and new hosts/servers build • Involved in short project for iDRAC and iLO configuration, Inventory management, Antivirus Deployment, Windows patch deployment using LANDesk• Software deployment on Windows Servers.• Troubleshooting Backup related issue on TSM, Tidal, ControM

Noida Area, India

Providing Support to UK based Client (Enterprise PLC) for Windows, AD, VMware and Citrix.• Remotely Handling 900+ VMware hosted Servers. 500+ Physical Servers+ 11 DCs• Handling issue escalation with Microsoft, EMC, and other product vendors. • Active Directory management, Replication Monitoring, DR Planning, FSMO management, Authorization manager management. AD integration with Microsoft Dynamics AX, AD reporting.• GPO Planning and Management• Citrix XenApp5 Server Installation, Decommissioning, Application Publishing, Licensing management, Citrix and Windows issue troubleshooting, • Server management in VMware vCenter• Troubleshooting issues with CTI and Voice logger Servers.• Managing Software Licensing and Inventory using SNOW.• Working with 70+ Developers for issue related to AD, IIS, Kerberos, DNS, ISA, & Database• Configuring and Managing UAT / Live and Dev environment. • Actively participating in incident and problem management ticketing system.• Microsoft Exchange 2007 Troubleshooting, Backup Restoration, • Monitoring Servers, Network and Applications using SCOM and Solarwinds.

Achievements• I created my first Secure Website publishing, Secure Outlook Web Access, Exchange Server 2003, and Secure Remote Network Management Project.Responsibilities• Handling 11 IBM X3xxx Series Servers. • Configuring and managing Network of 12 Windows Server 2003 R2, and 150+ Windows XP with Active Directory, Fileserver, IIS 6.0, DHCP, DNS, GPO, WSUS, MS SQL 2005, Exchange 2003 Server, MS ISA 2006 Firewall, FortiGate hardware firewall and Symantec Corporate Edition Antivirus• Configuring and managing VMware ESX 4 for Dev environment• Implemented Citrix Presentation server 4.5 project.• Solving and monitoring day-to-day queries on ticketing system and maintaining documentation. • Managing US based Web hosting servers.• Backup of SQL Database.• Analyzing Server and Network Security• Implementing and managing the Security Policy, Scripting and Group Policy to prevent the misuse of system & network resources.• Providing support to 150+ Developer team• Providing Remote Desktop support to remote or local staff• Managing servers through Terminal Services OR Remote Desktop

Ahmedabad Area, India

Company: Bharat BPO Services Ltd. (Omnia Group)(Ahmedabad, Noida).For Client: Indian RailwayAchievementsParticipated for implementation of SMS Service in Indian Railways Enquiry System using Microsoft ISA Firewall and Windows Server 2003 having IIS.ResponsibilitiesConfigure and managing Windows Server 2003 Active Directory, Exchange Server 2003 Administration, DFS, DHCP, DNS, WSUS, McAfee VirusScan Enterprise 8.0.0, MS ISA, SQL Server, IIS Server, Backup Server and ADC for 300+ users.Configure and managing Group Policy to prevent the misuse of system & network resources.Configure and monitoring MS ISA to make secure and reliable communication over Intranet and Internet.Configure and managing VMware for Mail and CRM ServersConfiguring and managing Online Ticket Raising System.Management of Internal Website for Information Broadcast and Web Based ApplicationConfiguring and managing VOIP Setup on Remote Site.Daily monitoring and troubleshooting IPLC

Gurgaon, India

Solving day-to-day problem on user’s machinesProviding training to user about working in Network EnvironmentConfigure and managing mail account on Linux 9.0 Server.Creating Users on Terminal Server and managing their security policy.Installing and Updating Anti-virus and make sure that network is always virus free.Making and maintaining of all EDP related Documents.Taking daily back up of SQL DB ServerManagement of Internal Website for Information Broadcast and Web Based Application.User training and support for ERP (UserEase) Package.Providing support and training to Desktop Engineers. Providing Remote Desktop support to remote or local staff and clients.Managing servers through Terminal Services OR Remote Desktop.Configuring and managing VPN Client for MS-Exchange mail and Web access.Publishing Exchange Server on Web through MS ISA 2004Implementing and managing Windows 2000 Server with Active Directory Services for Tally, ERP, Exports Package and Payroll Package.Implementing and managing Windows 2000 and 2003 Based IIS Server and Terminal Server.Participated in Windows 2000 and 2003 MigrationImplemented McAfee Antivirus solutionImplementing and managing Remote Desktop Management.

Bachelor Of Commerce (B.Com.), Commerce (B.Com.), B

Higher Secondary Education, Commerce

Activities and Societies: NCC for "A" Certificate