Anis Emmanuel Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

1. Data Management: Overseeing and managing CRM tool, ensuring that customer data is accurately stored, maintained, and utilized for insights.2. Reporting and Visualization: Using tools like Google Data Studio and Microsoft Power BI to create dashboards and reports that provide actionable insights into customer behavior and experience.3. Documentation: Developing and maintaining detailed documentation related to customer experience programs, processes, and strategies.4… Show more 1. Data Management: Overseeing and managing CRM tool, ensuring that customer data is accurately stored, maintained, and utilized for insights.2. Reporting and Visualization: Using tools like Google Data Studio and Microsoft Power BI to create dashboards and reports that provide actionable insights into customer behavior and experience.3. Documentation: Developing and maintaining detailed documentation related to customer experience programs, processes, and strategies.4. Business Strategy: Aligns customer experience initiatives with overall business strategies, focusing on enhancing customer satisfaction and loyalty.5. Leadership: Leading cross-functional teams, ensuring alignment on customer experience goals and facilitating collaboration across departments.6. Product Management: Managing customer experience-related products, ensuring they meet user needs and contribute to overall customer satisfaction.7. Customer Relationship Management (CRM): Overseeing CRM systems, ensuring they are effectively used to track customer interactions and improve relationships.8. Analytical Skills: Analyzing customer data to identify trends, insights, and areas for improvement in the customer journey.9. Technology Integration: Utilizing SQL, No-Code Development Platforms, and other tools to develop and enhance the customer experience, ensuring they are user-friendly and meet customer needs. Show less

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

- Managed a team of 18 where we focus on the best practices to deliver the services as per the Service Level Agreement (SLA).- Assisted with monitoring and tracking agents performance to ensure timely resolution.- Responsible for the preparation, documentation, and analysis of management information of key performance indicators to ensure targets set by the business area are met.- Interviewed and selected potential new team members from the list of candidates recommended by the… Show more - Managed a team of 18 where we focus on the best practices to deliver the services as per the Service Level Agreement (SLA).- Assisted with monitoring and tracking agents performance to ensure timely resolution.- Responsible for the preparation, documentation, and analysis of management information of key performance indicators to ensure targets set by the business area are met.- Interviewed and selected potential new team members from the list of candidates recommended by the recruitment team.- Provided monthly, quarterly and annual reports to the management regarding the agents performance.- Managed effective internal and external client relationships within a defined area of responsibility. (Relationship Manager for Syrow and Ebixcash)- Assigned all work assignments, cornmitted the team to the work, managing the quality of the work and drives the people managernent activities within the team- Made decisions about the day to day operations of the group, including management of work assignments and information between shifts as well as an approach regarding workload, equipment, staffing, and scheduling- Reported to Associate Director - Customer Success with regards to the status of the daily performance of the agents, targets to be met and reflection of previous day performances. Show less

Bengaluru, Karnataka, India

- Used resources are given and negotiation skills to retain customers.- Process customer requests to disconnect service and assist with escalated customer issues and concerns.- Build customer loyalty through timely and effective one-call resolution.- Used resource documentation for reference and provided service (Operations and Losgistics) to deliver exceptional customer service.- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully… Show more - Used resources are given and negotiation skills to retain customers.- Process customer requests to disconnect service and assist with escalated customer issues and concerns.- Build customer loyalty through timely and effective one-call resolution.- Used resource documentation for reference and provided service (Operations and Losgistics) to deliver exceptional customer service.- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.- Opened trouble tickets and scheduled appointments for repair calls.- Maintained up to date knowledge of all products, promotions, and competitors' current offers.- Provide operation and system suggestions identified through customer feedback findings to Management.- Responsible for retaining customers who request to disconnect or downgrade services. Show less

Bengaluru, Karnataka, India

- Handled customer interactions- Overcame clients objections/rejections to company products and convinced them- Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints- Provided feedback of the customers to the management for improving the services - Handled incoming questions from the clients - Analyzed customer needs and made arrangements adhering to KRA metrics.

Austria

Bangalore

Sell Weekend MBA Courses for Working Professionals affiliated to multiple Universities.

Mumbai, Maharashtra, India

Sell Insurance policies through cold calling to customers

Master Of Business Administration - Mba, Marketing

Bachelor Of Business Administration - Bba, Business Administration And Management, General