•Develop foundational relationships with key customer stakeholders such as C-level executives and security managers to enable quality solution delivery and health using partnership with other account executives, technical support engineers, sales engineers and product managers •Manage $1.5M ACV by strategically aligning customer objectives with a long-term strategy for consumption aligned to those priorities•Lead a team of 20+ customer success managers, driving performance through effective coaching, mentorship, and professional development initiatives taking ownership for team goals and identifying new opportunities to ensure team’s progress across different product areas•Schedule consistent meetings with customers to discuss progress, challenges, and potential roadblocks leveraging Tableau and Salesforce to monitor key performance indicators (KPIs) that may signal issues•Drive operational health for prominent customer organizations across the solution and support lifecycle by ensuring the resolution of critical escalated issues by leveraging technical support managers and support teams•Customize a success roadmap that includes programs, implementation projects, and success engagements to drive outcomes aligned with customer's prioritized solutions and workloads

Enrolled in NYC's best cyber security training academy to develop my technical skills.Accomplishments•Gained hands-on experience in real-world hacking scenarios, enhancing skills in penetration testing, network security, and ethical hacking methodologies.•Collaborated with teammates, learning advanced techniques in threat detection, vulnerability assessment, and exploitation.•Immersed in an intensive learning environment, tackling complex challenges that sharpened problem-solving abilities and deepened understanding of cybersecurity frameworks.•Developed a heightened sense of cybersecurity ethics and best practices, fostering a responsible and proactive approach to safeguarding digital assets.

Led Chinese Medical Program and assisted Chinese patients on an individual basis to bridge cultural and language barriers. Ensured patients receive the care and services they need, with easy access to high-quality services, free screenings, community education and low-cost preventive programs. Spearheaded trainings on electronic protected health information in compliance with HIPAA regulations.Accomplishments•Consistently maintained 97% occupancy for Chinese medical unit, up 30% from 2019-2020, exceeding sales goals and lead a team of 3 physicians to provide better clinical care for 40+ Chinese patients•Launched the inaugural youth development program with YingHua International School, a English-Mandarin immersion school•Utilized Microsoft Excel and Epic to manage large datasets for a 200-bed facility and coordinate 10+ admissions per day•Provided simultaneous interpretation services to help assess Chinese patient’s needs by working closely with physicians to identify care plans with the social work, physical therapy, and nursing departments

Mobilized over 300+ students to study the Chinese language. Attended leadership summits at Harvard University and Johns Hopkins University to facilitate discussion on U.S.-China relations. Leadership training based on Harvard Professor Marshall Ganz's course on grassroots organizing.Accomplishments•Served as a member of the executive alumni board focused on community organizing and strengthening US-China relations.•Led 30+ diversity workshops to create inclusive environments on college campuses. •Hosted study abroad seminars for over 300 students interested in studying Mandarin at Beijing Normal University.

Provided guidance to Chinese companies regarding their disclosure and public reporting obligations under U.S. federal and state securities laws and exchange regulations. Assisted companies in preparing periodic filings with the SEC, such as Forms 10-K, 10-Q and 8-K, as well as proxy statement filings.Accomplishments•Provided legal research and translation services for a Chinese education technology company to successfully operate in the United States. •Leveraged Lexis Nexus and Bloomberg legal tools to research and review legislation for Chinese manufacturing companies seeking to be listed on the New York Stock Exchange.

Key member of Albridge Wealth Reporting team, created entitlements to integrate Morningstar® ByAllAccountsSM and AllData Advisor® from Fiserv to supplement account aggregation—with advisor/investor access to thousands of financial institutions—to provide a complete view of the client's portfolio.Accomplishments•Contributed technical expertise to a team that formulated CUSIP codes for New York Stock Exchange and used Albridge Wealth Reporting to scrub data and create financial reports. •Consulted with project managers to optimize Albridge Wealth Reporting application usage and expanded user database over 200%.•Arranged over 50+ meetings with clients with over $1 million in assets under management and conducted Netx360 software product presentations.