Anisa Utami Email & Phone Number

- Handling complaints from customer through chat up to 45 tickets/day on e-commerce.- Managed 6-8 store/day of Tempo Scan Group such as MAC, Estee Lauder, Clinique, Jo Malone, La Mer, Bobbi Brown, dr. Jart, Revlon, Ultima II on e-commerce (Tokopedia, Shopee, Lazada, and Tiktok Shop).- Resolve customer problem including product information about pharmaceutical including beauty (make up and skincare) promotion information, retur and refund, and logistic.- Coordinate and escalate with other teams/departemens to resolve customer issues, and follow up until the problems is resolved.

- Handling complaints from customer through chat up to 50 tickets/day on e-commerce.- Managed 3-5 store/day of Tempo Scan Group such as Tempo Store, Marina, My Baby, Vidoran, Bebelac, Biostime on e-commerce (Tokopedia, Shopee, Lazada, and Tiktok Shop).- Resolve customer problem including product information about pharmaceutical including beauty and healthy products, promotion information, retur and refund, and logistic.- Coordinate and escalate with other teams/departemens to resolve customer issues, and follow up until the problems is resolved.

Jakarta Barat, Jakarta Raya, Indonesia

Routing 3 Merchant Care Priority:- Experienced handling complaints from customers (especially VIP seller) through email, chat, social media, and phone (when it’s needed especially) up to 40 tickets/day using Salesforce software.- Resolve customer (VIP seller) problem including products, retur and refund, flash sale, logistic, account, and store operations.- Completely answer customer questions the required information, and complete customer request according to the authority.- Coordinate and escalate with other teams/departemens to resolve customer issues, and follow up until the problems is resolved.- Achieved Tokopedia Key Performance Indicator (KPI) including Attendance, Floor Policy, RTC (Response Time Compliment), ECT (Effective Closed Ticket), CSAT (Customer Satisfaction) QM (Quality Management), AHT (Average Handling Time) with an average score 2,56 (Above Expectation) of 3,00 (Excellent).

Jakarta Barat, Jakarta Raya, Indonesia

Routing 1 Physical Good:- Experienced handling complaints from customers (buyer) through email, chat, and social media up to 55 tickets/day using Salesforce software.- Resolve customer (buyer) problem including marketplace purchases, refund, logistic, payment, and account.- Completely answer customer questions the required information, and complete customer request according to the authority.- Coordinate and escalate with other teams/departemens to resolve customer issues, and follow up until the problems is resolved.