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Anis Amira Mohd Ithnin is listed as Customer Relationship & Backlog Management at Brandt Business Services, based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Anis Amira Mohd Ithnin.
Anis Amira Mohd Ithnin previously worked as Assistant Team Lead at Brandt Business Services and Customer Service Representative at Brandt Business Services.
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Work-wise, I am interested in the e-commerce field, and would love the opportunity to learn and utilize my skills in various roles and functions in this field. While I may not have a vast experience from my previous and current role, I believe my ability to absorb and apply necessary knowledge and skills efficiently play huge part in ensuring my work quality, which allows me to be able to add value to my team.
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Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
● Supports the Customer Service Manager by handling manager callbacks, ensuring escalated issues were resolved promptly and to customer satisfaction.● Manages daily headcounts and on-floor activities to optimize team performance and ensure adequate coverage during peak periods.● Conducts training sessions for new hires and ongoing coaching for existing team members, resulting in improved efficiency and customer service quality.
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
● Provides first contact resolution (FCR) for user’s concern through various channels (live chat, email & hotline), and performs escalations when necessary● Assisted Platinum-tier users to provide exceptional Customer Service and prompt resolution for loyal user’s concerns● Backlog management - ensure cases are resolved promptly within SLA, particularly >5 days cases are reduced to below 5%● Collaborates with team leads and internal teams for case-by-case empowerment in… Show more ● Provides first contact resolution (FCR) for user’s concern through various channels (live chat, email & hotline), and performs escalations when necessary● Assisted Platinum-tier users to provide exceptional Customer Service and prompt resolution for loyal user’s concerns● Backlog management - ensure cases are resolved promptly within SLA, particularly >5 days cases are reduced to below 5%● Collaborates with team leads and internal teams for case-by-case empowerment in expediting resolution of cases● Mentored new agents - providing guidance and led new agents on call and case handling Show less
Cyberjaya, Selangor, Malaysia
• Improved sales by efficiently and accurately preparing food and drinks per order• Cultivated a regular clientele by maintaining a professional and friendly personality and consistent quality in preparing and serving orders• Performed upselling by suggesting add-ons and drink customisations to walk-in customers• Accurately performed weekly stock counts• Maintained secure and accurate cash drawers• Trained and monitored 3 new hires in order taking, order preparation and… Show more • Improved sales by efficiently and accurately preparing food and drinks per order• Cultivated a regular clientele by maintaining a professional and friendly personality and consistent quality in preparing and serving orders• Performed upselling by suggesting add-ons and drink customisations to walk-in customers• Accurately performed weekly stock counts• Maintained secure and accurate cash drawers• Trained and monitored 3 new hires in order taking, order preparation and stock counting Show less
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Anis Amira Mohd Ithnin works for Brandt Business Services.
Anis Amira Mohd Ithnin is listed as Customer Relationship & Backlog Management at Brandt Business Services.
Anis Amira Mohd Ithnin is based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia while working with Brandt Business Services.
Anis Amira Mohd Ithnin has worked for Brandt Business Services and Bask Bear Coffee Sdn Bhd.
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