Currently, I work as a Sales Executive at the Alhambra Thalasso 5* Hotel, overseeing MICE and online bookings through OTAs. Professionally proficient in French and English, I also work as a Customer Service Representative at Concentrix Canada in Toronto. With a degree in Business English and a British Council IELTS certificate at "B2" level, along with over seven years of experience in tourism and hospitality—including founding my own e-tourism solution, Via Mundo Tourism, and managing key accounts at myGO GROUP SPRL—I possess strong skills in customer service, technical support, and travel planning. Passionate about tourism, culture, and languages, my aim is to provide effective solutions leveraging my bilingual expertise.