Anis Fateha Natasha Ardhi Email & Phone Number

Kota Damansara

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Provide customer technical support to Grass Valley customer day-by day through phone call, email and portal by creating a ticket.
• Analyze and organize the case into four different severity which is information, minor, major and critical and pivotal the critical case to escalate it to the engineer while other cases into queue.
• Monitor and respond at Slack for customer request to create OpenVpn for user, create EC2 instance, node installation and create account and API key specification.
• Assists new recruiter in understanding the job scope
• Creating a simple playout that can process the input and output through multiviewer and mini mixer

Kajang, Selangor, Malaysia

Assessments during Internship:-Making a simple system that required create, read, update and delete (CRUD) -Update eSiteView documentation from the database -Coding a generate token code for live-streaming purpose for eSiteView system -Create a taxonomy for the eSiteView system -Help in manage eSiteview report that have been generate from the system by.