Anish Agarwal Email and Phone Number
Anish Agarwal personal email
- Valid
10.5 years of learning at leading start-ups across Customer Experience, Inside Sales, Operations and Performance Marketing. I enjoy solving impactful problems applying customer-first thinking, analytical approach and cross-functional program management.In my ~2.5 years stint at Stanza Living (India's leading co-living player), as part of Founders' office, I have built functions / verticals from scratch and was instrumental in growing the business from 2,000 (Q1 2019) to 65,000+ beds (Q3 2021).I started my career with Flipkart, where I had the fortune of contributing to the company's growth (from first Big Billion Day to BBDs becoming a household name) even as I grew professionally (from Management Trainee to Senior Manager II) over a 6 years adventure.
Brick & Bolt
View- Website:
- bricknbolt.com
- Employees:
- 63
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Director And Head Of Customer SuccessBrick & Bolt Sep 2024 - PresentBengaluru, Karnataka, India
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Director And Head Of Customer ExperienceJumbotail Oct 2022 - May 2024Bengaluru, Karnataka, India -
Vp And Head Of Customer ExperienceStanza Living Apr 2019 - Nov 2021New Delhi, Delhi, India✓ Built and spearheaded the CX function – People, Policies, Product and Processes✓ Defined key metrics to measure CX and track progress, improved overall score by 3.6x✓ Co-authored the CX Charter and familiarized entire org with its 10 commandments✓ Drove the onboarding process pan India, ensuring 10x growth doesn't compromise move-in experience -
Vp And Head Of Performance MarketingStanza Living Jan 2020 - Feb 2021New Delhi, Delhi, India✓ Set up the performance marketing vertical with zero prior relevant experience✓ Generated leads at half of target cost through Search, Social and Affiliates✓ Outranked competition in SEO with ~75% market coverage for top business keywords✓ Innovated to counter lockdown, got 360° virtual tours shot to enable remote show-arounds
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Vp And Head Of Inside SalesStanza Living Jan 2020 - Dec 2020New Delhi, Delhi, India✓ Founded and nurtured the Inside Sales team – Talent, Training and Technology✓ Attained top spot in pre-bookings contest among 14 teams, 1.5x runner-up tally✓ Collaborated with tech to develop scalable, flexible lead management product in-house
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Senior Manager IiFlipkart Jul 2017 - Mar 2019Bengaluru, Karnataka, IndiaCustomer Experience✓ Championed customer experience for New Programs, Offers, Sale Events, Payments and Refunds✓ Ensured customer experience wasn't compromised even as we disrupted commerce in India✓ Collaborated with business and product teams for a seamless user journey, every time✓ Waged a war against platform and seller cancellations – and won! -
Senior ManagerFlipkart Jan 2015 - Jun 2017Bengaluru, Karnataka, IndiaReturns Design – Mobiles✓ Administered customer returns rationalization and value recovery projects ✓ Led initiatives to reduce invalid returns without diluting core value proposition✓ Established after-sales service escalations process for expeditious resolution of grievances✓ Revamped the returns validation process, maximizing value recovery from returned inventory
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ManagerFlipkart Jul 2014 - Dec 2014Bengaluru, Karnataka, India✓ Ensured inventory readiness of Mobiles BU for Flipkart's first Big Billion Day sale✓ Achieved fast track promotion, elevated to Senior Manager in just 6 months
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Management TraineeFlipkart May 2013 - Jun 2014Bengaluru, Karnataka, IndiaRetail Operations & New Initiatives – Mobiles✓ Owned retail operations and new initiatives for Flipkart's largest BU✓ Balanced competing metrics (in-stock% and days-on-hand) in a volatile market✓ Led compliance and efficiency initiatives such as Contract Management and Vendor PortalBusiness Development – Mobiles✓ Key Account Manager for marquee brands – Huawei, Lenovo and Sony ✓ Launched Lenovo smartphones on flipkart.com
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Summer InternFlipkart Apr 2012 - Jun 2012Bengaluru, Karnataka, India✓ Implemented key metrics to assess warehouse (FC) performance✓ Recognized by leadership and awarded pre-placement offer (PPO)
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TraineeStmicroelectronics Jul 2010 - Dec 2010Noida, Uttar Pradesh, India✓ Designed a circuit to dynamically control assist-circuits on SRAM chip
Anish Agarwal Skills
Anish Agarwal Education Details
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Bits, Pilani - K. K. Birla Goa CampusElectrical & Electronics -
Amity International School, Noida
Frequently Asked Questions about Anish Agarwal
What company does Anish Agarwal work for?
Anish Agarwal works for Brick & Bolt
What is Anish Agarwal's role at the current company?
Anish Agarwal's current role is Customer Experience | Growth | Operations.
What is Anish Agarwal's email address?
Anish Agarwal's email address is an****@****ail.com
What schools did Anish Agarwal attend?
Anish Agarwal attended Indian Institute Of Management, Lucknow, Bits, Pilani - K. K. Birla Goa Campus, Amity International School, Noida.
What skills is Anish Agarwal known for?
Anish Agarwal has skills like Leadership, Customer Experience, General Management, Account Management, Inside Sales, Team Management, Digital Marketing, Lead Generation, Customer Relationship Management, Strategy, Program Management, Search Engine Marketing.
Who are Anish Agarwal's colleagues?
Anish Agarwal's colleagues are Borudregowda Patil, Yajna Shetty, Mahidul Islam Sheikh, Karan Nair, Naveen N, Hemali Patel, Ghansham Rane.
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