At Squarea Consulting, my dedication to luxury real estate sales has been paramount in crafting bespoke experiences for high-net-worth clients. Our team's focus on nurturing customer relationships has resulted in a robust portfolio of satisfied clientele, thanks to our expertise in channel growth management, key account acquisition and retention.

With my concurrent role at D N Homes Private Limited, I've leveraged my proficiency in new business development to penetrate affluent markets effectively. My strategic approach is anchored in a deep understanding of luxury sales dynamics, ensuring that every client investment translates into substantial value and aligns with their financial aspirations.

Key Contributions:- Identified and developed new sales opportunities for Chameleon Customer Contact Pty Ltd (AGL Energy), driving client acquisition through strategic prospecting and relationship-building.New Business Development:- Executed targeted sales strategies, effectively addressing client energy needs and positioning AGL Energy as the preferred utility supplier.- Expanded networks and built strong client relationships, leading to successful business conversions.Client Retention:- Strengthened client loyalty by introducing new products and collaborating with internal teams to meet client needs.Business Development Planning:- Provided insights to senior management on market trends, identifying new opportunities that enhanced revenue and market positioning.Management and Research:- Delivered accurate progress reports and sales forecasts, ensuring the team met targets.

Key Contributions: Managed operational and sales activities for the company, frequently was a top producer in sales and conversion, while leading a high performing team. Assisted in overseeing all call center operations.• Determined call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer- service standards; contributing information and analysis to organizational strategic plans and reviews.• Maintained and improved call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.• Accomplished call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.• Maintained professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the art practices; participating in professional societies. Created product promotions that increased sales and customer goodwill.• Consistently achieved quota of 98% or better. Led Sales Team of up to 30 people with training, motivation, resources, information and guidance to successfully meet and surpass sales objectives. Sales team consistently ranked in the top 20%.