As an IT Administrator, I work closely with the Business Operations, IT Manager, and Global IT team to ensure the efficient and effective delivery of our business operations. My primary focus is on maintaining system integrity, resolving technical issues, and ensuring the seamless operation of our call center.Key Responsibilities:Provide operational support for the installation, configuration, and security of all infrastructure components, including corporate email, secure messaging services, file and print services, desktop imaging, and disaster recovery protocols.Deliver helpdesk support to various business unit end users, addressing technical issues swiftly and in accordance with Service Level Agreements.Manage and maintain daily operational tasks such as remote software deployment, user support, client file management, and outbound call list management on the dialler platform.Implement and monitor robust security measures to protect information and applications, while continuously ensuring compliance with system processing and information security policies.Support the onboarding of new users and the setup of technology for a blended environment, ensuring all tools are ready for daily operations.Document and maintain standard operating procedures and policies to ensure clarity and consistency across the organization.Contribute to network optimizations for enhanced performance and security, and actively participate in hazard identification activities, including Risk Assessments.Collaborate on the installation and configuration of new hardware and software under management, and ensure the stability and operational status of local servers.In this role, I am committed to ensuring that our IT systems and business tools run smoothly, effectively supporting our daily operations.

Set up and maintain SharePoint websites and applications.Provide technical assistance to internal users, troubleshooting IT issues.Test Microsoft Dynamics applications for functionality and performance.Maintain hardware and software systems.Manage user accounts, ensure security compliance, and oversee data backup and recovery.Perform inventory management tasks.Contribute to IT projects and ensure seamless IT operations.Create and manage Jira for project tracking and management.Ensure availability of IT infrastructure (Servers/Routers/Firewalls/Storage) and manage network design, architecture, and security.Administer core systems including Active Directory, DNS, DHCP, and databases.Monitor data center health and respond to hardware issues promptly.Build, test, and maintain new servers as needed.Develop and maintain relationships with ICT service vendors and adhere to commercial and industry standards.Assist in ISO compliance and audits.Create and maintain technical documentation for systems and processes.Generate technical and non-technical reports for management and executives.Take responsibility for projects and solutions within larger business initiatives.Collaborate with multiple teams and stakeholders.Develop new solutions utilizing technological advancements such as cloud technology.Manage products such as Cisco, SonicWall, Microsoft desktop and server products, Hyper-V virtualization, Dell, NAS storage systems, and Backup and DR systems.Work effectively within a dynamic and busy team environment.Possess knowledge of programming and/or scripting languages for automation and customization tasks.On-boarding and Off-boarding of users, including security permissions and other account changes.Manage and maintain the desktop environment and provide support to end usersManage and support mobile devices.Support the server and network environment as required, including server operating systems and server applications.

Development of web-based applications utilizing ASP.NET, C#, JavaScript, and SQL Server.Involvement in the complete software development lifecycle, encompassing analysis, design, implementation, and testing.Leadership and mentorship of developers, facilitating knowledge-sharing through presentations.Continual support and enhancement of existing applications.Requirement gathering for projects.System design to meet client specifications and requirements.Development of software solutions tailored to client needs.Comprehensive testing to ensure robustness and reliability.Deployment of applications to production environments.Utilization of version control systems for code management and collaboration.Management of web hosting environments for application deployment.Provision of strategic IT advice to clients for optimal technology utilization and efficiency.

Development of Web-Based Applications.Application Support and Maintenance.Requirements Gathering and Design Discussions.Interacting with Onshore Team.Peer Code Reviews.Estimation.Database Maintenance necessary backups and recovery procedures.API Integration.Branding.Bug fixing.Load balancing.Content Management, Load Balancing. Production Support and Production move.Support: Provide technical support and assistance to users, troubleshooting issues, and resolving any problems that may arise with the web applications.Server Management or Monitoring: Oversee server management tasks such as deployment, configuration, monitoring, and ensuring the security and stability of server environments.Enhancement: Continuously identify opportunities for enhancements and optimizations to improve the functionality, performance, and user experience of the web applications.Testing: Collaborate with QA team members to ensure thorough testing of the applications, including unit testing, integration testing, and user acceptance testing, to identify and address any defects or issues.By fulfilling these responsibilities effectively, you would contribute to the successful development, maintenance, and enhancement of web-based applications at Verizon, ultimately helping to meet business objectives and deliver value to customers.

Application Support of web-based applications using ASP.NET, C#, Oracle, and SQL ServerDeveloper and user acceptance testingMaintenance of delivered product and integration of new featuresContent management and Production move.

Application Support of web-based applications using ASP.NET, C#, Oracle, and SQL ServerDeveloper and user acceptance testingMaintenance of delivered product and integration of new featuresContent management and Production move.