Anish Christopher Email & Phone Number

St. Catharines, Ontario, Canada

Remote

Toronto, Ontario, Canada

Oakville, On, Canada

• Managed complete life cycle of processing Warranty claims, disposition, along with campaign allocation, adjudication and logistics.• Adjudicated and handled warranty claims for CRJ 700, 900/Dash 8/Airbus/Boeing/Gulfstream.• Worked closely with various departments both internal and external including Customer Service, Operations planning, Supply chain, Finance and shipping/logistics team.• Reviewed and analyzed Customer warranty repair requests/claims to ensure compliance with contract terms and campaigns/SB released by both OEM. (Landing Gear and Aircraft)• Supported Aircraft AOG, Warranty campaign support and tracking for entire fleet by program.• Identified and processed over 9 million in Vendor Charge back.

Chennai, Tamil Nadu, India

Transaction Processing Analyst Client – Aircraft Engine Manufacturer based out of Canada, Position – Customer Service Representative (APU CSR)November 2017-February 2019• Determine nature of the event and coverage inquiry for actual warranty eligibility.• First point contact and handling core APU shops for client, Revima and EPCOR.• Conduct weekly screen team meeting and open claims discussion over Webex calls or Skype meetings with Client and Warranty CSRs.• Respond to all general queries pertaining to APU warranty, LRU parts and events.• Adjudicate and process Warranty Claims for client APU engines from around the world.• Suspend Warranty for both APU and Legacy engines involved in Accident or Incident. Transaction Processing AssociateClient – Aircraft Engine Manufacturer based out of Canada, Position – Warranty AnalystOctober 2016-October 2017• Scrutiny of all Technical Documents related to Engine Shop Visit both current and last shop visits.• Adjudicate and process Warranty Claims for client legacy engines from around the world.• Coordinate with Claimants and CSR to resolve any discrepancies with the claim.• Coordinate with various client’s Shops and Designated Repair Facilities from around the globe to discuss any issues or clarification needed with the claim.• Complying and implementing Accenture Operation Excellence and maintaining SLA.

Chennai

• Preparation of Weekly Production planning and reports• Preparation of Costing and Implementation of Cost Cutting methods.• Coordinate with Clients and various Purchase Vendors.• Provide Technical Support and Preventive Maintenance.• Complying and implementing Company’s ISO Procedures.

Sharjah, Mumbai

Engineer – Aircraft and Simulation GroupApril 2011–August 2013• Accessing used Aircraft for delivery from one operator to another.• Preparation of Acceptance Report.• Scrutiny of all Technical Documents related to the Aircraft up till the set delivery date.• Worked with a team in putting an Aircraft for shop visit and complying checks and dues of Service Bulletin and Airworthiness Directives. • Provided Technical support and logistics for end of life or part out Aircraft.• Travelled to Japan, Thailand, UAE and France to work with organizations/operators like JAL & JTA-Japan, TG-Thailand, ADAT-UAE and TARMAC-France in regard to the above mentioned Engineer – Engine Group May 2008 –April 2011 • Preparation of Engine Work scope & Strip Report• Coordinate with various Purchase & Repair Vendors and approve the Work called out• Assessment of Incoming Evaluation Report• Supply chain management with various departments• Provide Technical Support to various departments• Preparation Of Engine Costing, Implementation of Cost Cutting.• Inventory control and complying with Company’s ISO Procedures.

Bachelor'S Degree, Mechanical Engineering

Maths, Physics, Chemistry & Computer Science.