Anish Dahal Email and Phone Number

*Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand standards, individual customer needs, and an awareness of current trends and competito*Drive the Store team to deliver the highest levels of customer service at all times.*Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.*Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.*Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.*Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.*Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.*Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.*Ensure 99.8% RFID accuracy during stock count.

• Supervise daily retail operations.• Train and onboard new team members.• Provide guidance and address team concerns.• Delegate tasks based on team members' skills.• Monitor and evaluate team performance.• Ensure high-level customer service.• Manage inventory and restocking efforts.• Drive sales to achieve targets.• Oversee visual merchandising for maximum impact.• Enforce compliance with policies and procedures.• Foster open communication within the team.• Resolve conflicts and challenges promptly.• Provide regular reports on team and sales metrics.• Ensure a safe shopping environment.• Adapt to changing retail trends and market conditions.• Ensure RFID efficiency is 100% and attend weekly RFID catch up to sort out issues and suggest changes if any.•Ensure smooth execution of planned RFID cycle count and investigate variance and post counts.

● Receive deliveries, scan and arrange in BOH as per categories.● Execute inter store transfers as per the system with proper documentation while following the company's SOP.● Arrange BOH to maintain the shop standards & easy access to the merchandise.● Participate in stock count whenever necessary.● While on trading hours, ensure proper replenishment of apparels is happening hourly.● Receive footwear orders from the sales team and make sure to give them on the shop floor right away.● Maintain and properly arrange the external unit so it can be utilized to the maximum efficiency.● RFID rep for store, inducting new joiners to RFID uses as well as conveying and executing RFID cycle counts to RFID Team.

● Attend to the needs of the customers while giving them complete knowledge about our brand, our products and technologies used in the products.● To open and close the system, make exchange, refund, petty cash refill, stocks transfer/receipt through Oracle SIM.● To arrange stockroom in sequence, category wise so it is easily accessible and takes less time to provide customers with required sizes.● Achieve daily target while keeping in mind back store arrangement is done and SOP is followed.● Having complete knowledge of store KPIs.

● Listening to customer requirements and presenting appropriately to make a sale; Maintaining and developing relationships with existing customers in person and via telephone calls and emails;● Helping customers with data transfer and phones setup.● Making apple Id’s and fixing any software issues in IOS or Android devices. Negotiating the terms of an agreement and closing sales● Advising on forthcoming product developments and discussing special promotions; Checking the quantities of goods on display and in stock● Recording sales and order information and sending copies to the sales office Gaining a clear understanding of customers' businesses and requirements● Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices...