As a Sales Associate at 7-Eleven, my team excelled in delivering outstanding customer service, a testament to our shared dedication to excellence. We leveraged strong communication and problem-solving skills to resolve customer inquiries swiftly, fostering a culture of responsiveness and satisfaction. Balancing professional commitments, I am also advancing my academic pursuits in business and commerce at Niagara College - Toronto.With the recent acquisition of a Zendesk Customer Service Professional Certificate, I am well-equipped with cutting-edge tools to enhance customer interactions. My enthusiasm for generative AI is a driving force in my ambition to innovate and elevate the customer service landscape. As I near the completion of my business degree, my focus is steadfast on integrating AI solutions to revolutionize customer engagement and service delivery.