Anish Kumar Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Day to day management of Customer initiated projects in the EDI/API space ensuring that all projects are delivered on-time, within scope and within budget. Apply business analysis and scoping during pre-sales process, creating statement of work and coordinate internal resources and third parties/vendors for the flawless execution of projects.

New Zealand

Managing the Australia and New Zealand projects with a team of Solution Delivery Consultants. Recommend and deliver solutions that meet the customer’s current and future needs through an end to end delivery lifecycle - from initial solution roadmap through design and deployment to user adoption and value realisation.

Auckland, New Zealand

Managing the B2BE global customer support shared services teams in two locations, Auckland, New Zealand and Manila, Philippines.My role is responsible for managing the Customer Support team to ensure all service level agreements (SLA’s) for customers are met and exceeded;

Auckland, New Zealand

My duties included;Lead the Service Support team to maximise customer satisfaction by optimising call answer / minimising call abandonment time, call handling time, resolution of issues without escalation, and first call resolutionEnsure all major incidents have appropriate resourcing to enable completion/resolution in a timely manner.Implement proactive training and mentoring of the Service Support Team to ensure all team members are able to provide proper support to the B2BE customers

Auckland, New Zealand

My duties included;Act as a single-point of contact for customers globally (External) to address, manage reported incidents and problems within the B2BE global support environmentHandled day to day interaction with customers and B2BE second tier resources to resolve incidents and problems (Consultants, System & Network and Development Teams)

Auckland, New Zealand

Duties:• Acted as a single-point of contact for customers.• Handled day to day interaction with customers and Smartpay Cadmus second tier resources to resolve incidents and problems (Consultants, System & Network and Development Teams);• Ensured all service level agreements (SLA’s) for customers are met and exceeded.

Auckland, New Zealand

This was a temp role and my very first job in New Zealand. This was a contract role where I was involved in updating the maintenance procedure documents in consultation with Engineers.

Suva, Fiji

My duties as an IT Trainer included teaching students Diploma of Information Technology (Networking), in affiliation with Western Sydney Institute – TAFE New South Wales, Australia.Prepare teaching materials, exams and setup labs for practicals. Also involved in any ad-hoc training.

Fiji

As an IT Lab supervisor, I was stationed at the Student Support Services Desk. My role involved assisting students with any registration queries, and student account queries.I was actively involved in the maintenance and up keep of the 14 student labs which involved upgrade of Operating Systems, troubleshooting network, hardware and software problems. I was also involved in new student induction programs and conducted training on the usage of University website, student portal, student folder shares and basic Microsoft Applications on an ad-hoc basis.