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Responsible for IG Chennai Operations. Setting expectations with the Clients, and Manage deliveries. A point of contact for Clients and UK Project Managers

9 years of career path includes roles such as Project Coordinator, Business Process Trainer, Team and Shift Management Coordinator▪ A point of contact for daytime/fast track service line, manage inflow of work and assign capacity▪ Train new team members on the intake concepts▪ Achievements− Improved 30% of productivity by creating the scheduler tool in excel to manage the daytime and overnight assignment processes. This scheduler was then developed into an online tool and rolled out to all the teams in McKinsey− Transition of the intake process from Trivandrum office to Chennai office− Represented as a Point of Contact for McKinsey during RRD outsourcing project initiation− Got the award as a “Role Model” for the Request Classifier and Request Scheduler roles− Pioneered in setting up the different intake teams− Trained 50+ team members in Classifying, Reviewing, and Scheduling roles