• Acting as the SPOC for clients spread across PAN Indian territory • Spearheading all the key stakeholders’ business and supervising all the transactions; on-boarding new partners and fostering healthy relationship with the partners • Maintaining and enhancing relationships with key customer accounts and prospective customers to ensure business continuity and growth • Ensuring cross-selling at the time of sale for high level of spend enablement• Administering the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level• Developing relationship with existing customers by offering them need based product by understanding their risk profile, financial goals and the market needs; resolving queries & complaints of HNI customers and ensuring customer satisfaction

• Acted as part of the LRS and FX Team; deputed as Product Manager for Karnataka and Goa circle • Managed products including Outward Remittances, Forex Cards, Yield Maximizer and so on• Administered retail remittances of RBL clients across the geography of Karnataka and Goa • Led corporate card business and sourced new clients to enhance the business• Leveraged responsibilities as SPOC for all queries related to LRS and Cards for the region• Ensured smooth transaction processing by liaising with TFX Desk and Global Trade Finance Team• Imparted adequate training to branches and appraised them on changes related to products

• Managed products including Travel Currency Cards, Outward Remittances, Inward Remittances, Forward Contracts, SBLC and so on• Led a team of Sales Managers spread across the geography of Kerala state• Acted as Sales Manager for Mumbai region and managed the entire Forex budget for Chembur, Thane and Raigad Cluster; facilitated achievement of branch business through Travel Currency Cards, Inward Remittances & Outward Remittances• Spearheaded cluster business, corporate business, Authorized Dealer II and referral agents mapped to the branches • Acted pivotal in devising sales strategy of newly launched Multi-Currency Cards PAN India• Conducted various training and interactive sessions to enhance product knowledge of branch staff thereby increasing product sales

• Secured value worth 1.5 Cr and surpassed income target by 119%, for the financial year 2012-2013• Achieved insurance business of INR 20 Lacs in the period of Dec’12 to Mar’13• Opened 15 CASA month-on-month and also cross sold products like CASA and insurance, successfully