-Improved workload estimation, sprint planning by 15%, resulting in optimized resource allocation & reduced project delivery timelines-Performed Root Cause Analysis on user stories, reducing recurring issues by 20%, driving better user experience and operational efficiency-Led backlog grooming, ensuring prioritization, timely delivery of 100% of user stories, contributing to a 20% increase in project throughput-Led UAT sessions, coordinated with 5+ stakeholders, secured deployment sign-off, ensuring rollout of projects impacting over 500 users-Managed 125+ ServiceNow incidents, delivering and maintaining a 95% client satisfaction rate, improving issue resolution time by 30%-Delivered project status reports to 10+ stakeholders, improving decision-making speed by 25%, contributing to a 98% project success rate-Prepared AS-IS, TO-BE documentation for 15+ system interfaces, driving alignment with needs, improving integration timelines by 25%-Analyzed SRS and FRS documents, ensuring development requirements aligned with business needs, reducing rework by 15%-Managed the documentation lifecycle using Veeva, ensuring 100% compliance with regulatory standards and reducing audit risks by 10%-Extracted data using SQL and mapped processes for 15+ systems, streamlining data integration & improving operational efficiency by 20%-Collaborated with stakeholders to drive successful integration of USA market systems, accelerating go-live timelines by 30%-Conducted workshops for 30+ stakeholders, demonstrating core solutions, managing change requests and reducing scope creep by 15%-Facilitated requirement gathering sessions, documented specifications for developers, testers and reducing development time by 20%-Led SIT collaborating with cross-functional teams, achieving seamless execution and issue resolution for a 10% faster project delivery

-Catalogued 65+ SKUs across 6 retail channels & conducted On-page SEO audit; Developed pricing & margin strategy for products-Responsible for preparing flat files for online suppliers; Negotiated favourable terms with suppliers, resulting 10% decrease in costs

 Created content for 24 pages and performed readability optimization for 30+ pages; boosted ranking from page 4 to 1 on Google Researched and presented on-page and technical SEO among 13 colleagues; created schema markup for 6 investment service pages

Designed and revamped the website using CMS; performed SEO analysis of 90+ organic products boosting engagement rate by 400%Performed sales pitch of organic products by visiting 20+ organic stores across Mumbai and created 6 subscription boxes for products

-Facilitated in organizing mindspark orientation program and taught 5000+ students across 16+ schools; formulated monthly reports-Ensured smooth running of Mindspark in schools and tackled 27+ issues faced by Mindspark coordinators and teachers of the school